物流延误的邮件范文 第一篇

Dear {$BuyerName},

We’re sorry to inform of you that your item may be delayed for the stricter customs inspection.

We just got the notice that all packets from all countries to {目的地} would be subject to stricter screening by the to the intensive customs control and screening, the shipping time to {目的地} will be longer than normal.

Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected let us know if you have any questions or concerns. Keep in touch.

Thanks.

Sincerely yours,

{$ShopName} After-sales Customer Services

物流延误的邮件范文 第二篇

尊敬的xxxxxx：

您好！

由于冰雪天气或者交通意外原因，导致了货物到达日期的延迟，给您带来不便敬请谅解！我公司保证，下次出现类似的原因一定提前知会您，很高兴能为您服务，期待下一次的愉快合作。在此，我代表xxxxxx箱包专营店的支持，在此我们非常真诚的恳请您能看完这封信，下面的每一句话都是xxxx在这里向您说声对不起，恳请得到您好的原谅。

非常愿意热情的接待您，可能有时候为您的服务的客服当时接待的顾客比较多，您的咨询的问题客服不能及时回复，或者回复您的语言过于匆忙，以及其他服务不周到的地方，还请您愿谅。

由于xxxx为您打包的时候一定尽最大努力将产品打包结实，由于路途遥远加上快递的野蛮运输，万一产品出现了包装盒磨损或者挤压的情况还请您多多谅解，xxxx一直坚信没有解决不了的问题，也没有克服不了的困难，我们一定会尽最大努力为解决问题，为您提供最好的售后服务！

最后xxxx箱包专营店祝您购物开心！事事顺心！

xxxxx有限公司

二〇xx年12月9日

物流延误的邮件范文 第三篇

Dear {$BuyerName},

We’re so sorry for the unsatisfied purchase. We’re willing to solve the problem.

As a honest seller, we are not willing to let our dear valued customer suffer any losses. We are willing to offer a {具体金额} refund to you as our sincere apology, is that ok for you?

Or if you have any other ideas, please let us know. We just want you to know that your satisfaction is always our top priority.

Looking forward to hear you soon.

Once again, we send our sincere apology.

Have a nice day!

Sincerely yours,

{$ShopName} After-sales Customer Services

物流延误的邮件范文 第四篇

Dear {$BuyerName},

We’re so sorry for the unsatisfied purchase. We’d like to solve the problem, but we need this picture to sets a case for you and feedback this issue to our suppliers to check it and avoid the same issue happen again.

As a honest seller, we are not willing to let our dear valued customer suffer any losses. We can understand you. But we hope you could understand us.

So, could you kindly send us the picture again to help us avoid the same situation and pls don't worry we will give you the best solution? Any situations, please contact us firstly, we believe that good communications will solve the problem.

Hope to receive your picture soon .

Have a nice day!

Sincerely yours,

{$ShopName} After-sales Customer Services

物流延误的邮件范文 第五篇

尊敬的xx：

您好！

由于冰雪天气或者交通意外原因，导致了货物到达日期的延迟，给您带来不便敬请谅解！我公司保证，下次出现类似的原因一定提前知会您，很高兴能为您服务，期待下一次的愉快合作。在此，我代表xx箱包专营店的支持，在此我们非常真诚的恳请您能看完这封信，下面的每一句话都是xx在这里向您说声对不起，恳请得到您好的原谅。

非常愿意热情的接待您，可能有时候为您的服务的客服当时接待的顾客比较多，您的咨询的问题客服不能及时回复，或者回复您的语言过于匆忙，以及其他服务不周到的地方，还请您愿谅。

由于xx为您打包的时候一定尽最大努力将产品打包结实，由于路途遥远加上快递的野蛮运输，万一产品出现了包装盒磨损或者挤压的情况还请您多多谅解，xx一直坚信没有解决不了的问题，也没有克服不了的困难，我们一定会尽最大努力为解决问题，为您提供最好的售后服务！

最后xx箱包专营店祝您购物开心！事事顺心！

xxx

时间：20xx年xx月xx日

物流延误的邮件范文 第六篇

尊敬的顾客

您好!

在这里，请允许我真诚地向您说一声抱歉。

我们十分理解您焦急等待的心情，也十分感谢您选择本店产品时的那份信任，对于发货延迟，的的确确是本店的失误，为此，本店也想认真负责的给您一个解释。

对于此款产品，可以说是非常畅销的，因为多家店铺同时做活动，厂家必须给多家店铺提供货源，因此导致货源不足。

我们也焦急万分，因此，当货品一到的时候，我们立马就进行配送，只为减少顾客等待的天数。

请您相信，这一点，我们是十分努力的。

为了弥补您的损失，我们在每件货物里都附上了赠品，希望您能喜欢。

这一次的过失我们会自行承担，因此这一单，我们实际并无利润可取，实实在在地将东西送给顾客。

我们深刻了解顾客对我们的重要性，因此我们永远秉持着“顾客第一”的信念开店。

你知道吗?您的一声好评，对我们而言就是炽热天气里的一杯凉茶，再多的辛苦劳累也值了。

为了表示诚意，本店决定为所有给本店动态评分为5分的顾客，或是给30字以上好评的顾客，一张本店专用的10元代金券，望您笑纳!

希望顾客能够接受本店的道歉，给本店一次机会，让我们有机会为您做得更好!

__店铺

物流延误的邮件范文 第七篇

Dear {$BuyerName},

Sorry to hear that you would like to cancel the order {$OrderId}.

We have to say sorry that it has been sent out. We can not stop the shipment. Maybe you can have put it on first and see if it is suitable after you receive the item. The {商品名称}may be quite suitable for you, to say the least, if you don’t like it, you can give it to your relatives or friends as a gift.

Sorry for the inconvenience and hope you can get it soon. Please let us know if you have any questions or concerns. Keep in touch. We will try our best to solve it for you.

Have a nice day!

Sincerely yours,

{$ShopName} After-sales Customer Services

物流延误的邮件范文 第八篇

Dear {$BuyerName},

Thank you for purchasing and prompt payment.

However, we’ll have the {节日名称} from{时间区间}. During that time, all the shipping service will not be available, which may cause a delay of the shipment for seveal days.

Thanks for your understanding and your patience is much appreciated. Please let us know if you have any questions or in touch.

Thanks.

Sincerely yours,

{$ShopName} After-sales Customer Services

物流延误的邮件范文 第九篇

Dear {$BuyerName},

We have checked the real-time logistics information of {$OrderId} when we receive your mail at once, and it shows that the post have delivered to you.

And could you kindly ask your neighbour or your family if anyone picked your package?

So we can provide the tracking number {物流跟踪号} to you and suggest you to check with the clerk in your local post with the number.

Please let us know if you have any questions or in touch.

Sincerely yours,

{$ShopName} After-sales Customer Services

物流延误的邮件范文 第十篇

Dear {$BuyerName},

We really appreciate your great support on us.

But sorry for the inconvenience that the {商品名称} did not fit you.

Will it be possible to give others as a gift? Or how about we make you a {具体金额} refund as a way to make up for this?

If you insist on returning it back, we will go to the further step. Please tell us which way you would prefer? We just want you to know that your satisfaction is always our top priority.

Looking forward to your reply!

Sincerely yours,

{$ShopName} After-sales Customer Services

物流延误的邮件范文 第十一篇

^_^亲们，很抱歉这么久才收到我们的东西，对此我首先给您表示真诚的歉意，对不起! 您拍下的是预定鞋码，当时联系过厂家给了我们大约到货时间，但没想到的是厂家发货还是延误，所以我们也延误了发货，对些我很抱歉也很无奈。

今天我们终于收到货，在第一时间给您发货。我们加班加点，不吃饭，加派人手，会尽量为每一个亲早点发货的。

特意准备了一些小礼品，或多或少的表示我们的一点小心意和歉意，希望您能笑纳。 亲~收货后有还算满意，请记得给我们好评，动态评分也给五星评分，好吗?

再次谢谢亲们的支持了，本店会一如既往的为每个亲真诚的服务，秉着真诚的原则，我们会一直向更好的方向发展。亲们收到货后，有任何问题请联系我们，如果满意亲给我们好评对我们进行鼓励，不满意联系我们我们会努力让您满意的。

心 祝您淘宝开心，事事顺利!彩姿绚名品鞋屋 致歉信

物流延误的邮件范文 第十二篇

亲爱的买家：

您好！

首先非常感谢您对xx箱包专营店的支持，在此我们非常真诚的恳请您能看完这封信，下面的每一句话都是xx真诚的与您沟通的，从亲白拍下产品到收到产品的整个过程，悦诚能想到的每一个细节都力求用心的为您做到最好，也许还存在不足的地方，让您感觉到不满意了，xx在这里向您说声对不起，恳请得到您好的原谅。

xx非常愿意热情的接待您，可能有时候为您的服务的客服当时接待的顾客比较多，您的咨询的问题客服不能及时回复，或者回复您的语言过于匆忙，以及其他服务不周到的地方，还请您愿谅。

由于xx家在山东，所以距离山东省较远的地区，速度方面可能会慢一点，给您带来的不便恳请您谅解。

xx为您打包的时候一定尽最大努力将产品打包结实，由于路途遥远加上快递的野蛮运输，万一产品出现了包装盒磨损或者挤压的情况还请您多多谅解，xx非常感谢您的支持与理解，我们真诚的再次感谢您！

如果快递的速度和快递师傅的态度让您不满意，亲一定不要着急，也请您放松心情并旺旺联系我们的在线售后客服，xx一直坚信没有解决不了的问题，也没有克服不了的困难，我们一定会尽最大努力为解决问题，为您提供最好的售后服务！

最后xx全体员工真诚的向您道歉，不论什么原因让您感到不高兴或者不满意您都可以联系我们，我们一定第一时间为您处理。xx箱包专营店祝您购物开心！事事顺心！

xxx

20xx年x月x日

物流延误的邮件范文 第十三篇

Dear {$BuyerName},

We are sorry for the long-time waiting and we quite understand thet waiting is always something hard to endure. Your item had been shipped on {送达时间} ,it got delayed by the {这边尽量写上不可抗力的原因}. So the shipment usually takes {预计时长} business days.

Could you please wait for another two weeks? If the package still not arrive in due, please contact us and we will do our best to solve it and offer you a satisfactory service.

Or if you do not want to wait any more, we are willing to offer a refund you as our sincere apology, and it’s really kind of you to return the payment when you get the item.

Please tell us which one you would prefer? We just want you to know that your satisfaction is always our top priority.

Looking forward to your reply.

Sincerely yours,

{$ShopName} After-sales Customer Services

物流延误的邮件范文 第十四篇

Dear {$BuyerName},

Thank you for contacting us.

Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please make sure the item you return is whole new or a 25% restocking fee may be applied if the {商品名称} is used or damaged visually.

Also, please make sure that the correct merchandise is being shipped us,{$ShopName}. We are a seller by the name of {$ShopName} on Amazon. If merchandise purchased from a different seller is shipped to us, we will need to ship it back to you and we will also ask you for the shipping cost incurred.

We appreciate your cooperation.

Best regards.

Sincerely yours,

{$ShopName} After-sales Customer Services

物流延误的邮件范文 第十五篇

Dear {$BuyerName},

We’re sorry to inform of you that your item may be delayed for the {自然灾害}.

Due to this {自然灾害}, airline/ocean shipping to {目的地} has been cancelled, which directly made your parcel was delayed.

Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected let us know if you have any questions or in touch.

Thanks.

Sincerely yours,

{$ShopName} After-sales Customer Services

物流延误的邮件范文 第十六篇

部分客户的报价是到港价或者到门价，这其中就涉及到一块，近期我们无法控制的运费。当运费已经产生很大的变化，如果我们继续坚持发货，那将让公司蒙受损失。在这种情况下，我们需要向客人解释当前的环境，运费变化的情况，问问客人是否可以延期出货，等到运费降低点再发货。

邮件内容：

尊敬的客户，由于欧美港口拥堵，以及航线减少导致仓位紧张等原因，运费已经比我们初期报价时涨了太多，以致于目前我们无法承受。如果您的这批订单不太着急的话，是否可以等到运费趋于正常或者回落的情况下，再让我们发货？当然，您的订单，我们将完好保存在仓库，直到发货。很抱歉由于延迟给您造成的不便，非常感谢您的理解和支持。Dear SallyRegret that due to the port congestion under virus in Europe and US, and limited shipping space for limited vessels from China,we are afraid that the order has to be delayed because the freight charge has been changed too much for us to possible please kindly delay the shipment a little late if you don't need this order so the freight charge goes normally we will arrange shipment your cargo will be well stocked in our warehouse before sorry for any trouble caused from the for your kindly understanding and support advance.

写 邮 件 的 诀 窍

物流延误的邮件范文 第十七篇

Dear {$BuyerName},

Thank you for asking.

Your order {$OrderId} are shipped on {已经发货的具体时间}.

Item was shipped from China. Normally, you will receive this item within {你的listing页面标注的配送时长} business days.

We have checked your estimated date is{物流派送时间}.

Your understanding and patience is much appreciated. Please let us know if you have any questions or concerns. Keep in touch.

Best regards

Sincerely yours,

{$ShopName} After-sales Customer Services

备注：

因为每个卖家销售的产品不同，大家可以根据自己的产品情况适当完善邮件内容。

*上述邮件模板变量说明

上述模板中常见的变量名有：

①{$BuyerName}=买家昵称

②{$OrderId}=订单号

③{$ShopName}=店铺名

④其余变量船长用{中文}表示

*常见的自然灾害名称

flood洪水

typhoon台风

tsunami海啸

tornado龙卷风

earthquake地震

sandstorm沙尘暴

debris flow泥石流

forest fire森林火灾

volcanic explosion火山爆发

cyclone飓风

snow storm暴风雪

*邮件中表达感谢的几种方式

l It was our pleasure to contact with you···

l Thank you for contacting us.

l Thank you very much for your interests in our products.

l Thank you for your prompt reply.

物流延误的邮件范文 第十八篇

xxxx有限公司：

贵公司反馈至我公司的关于延迟交货的信息我公司已收悉。针对贵公司反馈的问题，我公司迅速反应，并立即组织销售、车间生产管理人员对出现的问题进行彻查原因和检讨。延迟交货问题的出现是贵我双方都不愿看到的，对此给贵公司带来的困扰和对施工进度的影响，我公司深感抱歉，并将在问题处理完毕后召开管理层会议深挖根源，明确责任。

我公司保证在今后的订货、生产、交货时间的管理和控制方面会加强力度，严格避免同类问题的再次发生。考虑到该问题系首次发生，希望贵公司念在贵我双方一贯友好的关系及长期合作的愿景，能够对我公司给予理解和包容。最后，感谢贵公司的批评指正。

xxxxx有限公司

二〇xx年12月9日

物流延误的邮件范文 第十九篇

今年农历除夕是2021年2月11日。工厂一般在2月1号左右开始放假，初十左右开工，也就是2月22号左右。年后即使开工，员工也不一定能在工厂开工当天到场。根据我在工厂这么多年的经验。员工全部到厂，需要1-2个礼拜，也就是在3月5号-10左右才能全部到厂。如果我们客人的订单交货时间，刚好在2月中或者2月底，这对于工厂来讲，是充满考验的。如果按时交货，工厂必须将订单在年前生产完，放到仓库，或者在年假期间，留一部分不回老家过年的工人在生产线上继续生产。如果提前完成订单，这务必会加大生产线在年前的生产压力，而且材料、物料积压，增加仓储负担，对于企业来讲，是一笔不小的开支。如果留一部分工人在过年期间继续生产，这期间，很多人需要走亲访友，或者假期心情自然会放松，生产效率会大打折扣。在年初八之前，让工人上生产线，很多都不太愿意。不管怎么处理，工厂都会有一段时期的生产空窗期。所以，如果能够让客人将2月份订单延期到3月份，这是再好不过的。

以下是我发给客人的延期申请模板：

中文：非常感谢您的新订单确认。我们留意到第一批订单出货在2月25号，时间对我们来说有点紧张，因为刚好中国新年假期从2月5号到2月22号。

工厂年后开工至少要到2月底，而所有工人返回岗位估计要到3月10号左右。

另一方面，由于您的这批订单是新品，第一次进行大货生产，我们可能需要更多时间去处理生产线上不能预料的问题。

如果可以的话，请将这批订单的第一批交货时间，延长到3月底交货。提前感谢您的理解和支持！

Dear JackNoted with thanks for your new order checked that the first shipment date will be limited for us because of CNY holiday from to factory usually start work at least end of Feb. And all the workers will come back to work around March the other hand it is the first shipment for new items we need more time to manage any possible problem in mass producton possible please kindly start the first shipment at the end of March for these new to get your kindly understanding以上延期申请，如果客人不接受，或者客人急于需要这批货物，我们应尽力按时完成生产。