英语跨境电商邮件范文 第一篇

Dear————,

Thank you for contacting us regarding your inquiry.

We are really grateful with your question Thus we can realize our shortage of product listing.

We will update our listing to perfect our product information.

There is the latest instruction of our product .Please check the attachment for your reference.

If you still have any question, please be free to contact with us.

We will do our best to help you ASAP.

Best regards,

英语跨境电商邮件范文 第二篇

根据省局(公司)“___{20__}17号”文件批复精神，吉林中烟工业公司在全省统一开展“___”品牌促销活动，具体内容如下:

一、促销时间

_月_日-_月_日(送货日期)

二、促销策略

一次性购买“__”三条，奖励立白椰油精华组合皂一袋(建议零售价_元/组)。

一次性购买“__”五条，奖励椰油强效去渍皂一组(建议零售价_元/组)。

一次性购买“__”五条，奖励立白超洁清新洗衣粉一袋(建议零售价_元/袋)。

三、物品发放

促销活动开展期间，市局(公司)统一配送促销品。

四、工作要求

(一)各单位要做好宣传工作，确保客户知晓“___”品牌促销策略。

(二)各单位要做好促销品的发放工作，确保促销品发放到位。 附件：立白产品介绍

_年_月_日

英语跨境电商邮件范文 第三篇

Dear X, We appreciated your purchase from us. However, we noticed you that haven't made the payment yet. This is a friendly reminder to you to complete the payment transaction as soon as possible. Instant payments are very important; the earlier you pay, the sooner you will get the item. If you have any problems making the payment, or if you don't want to go through with the order, please let us know. We can help you to resolve the payment problems or cancel the order. Thanks again! Looking forward to hearing from you soon.

亲爱的X：感谢您向我们购买。然而，我们注意到你方尚未付款。这是一个友好的提醒，提醒您尽快完成付款交易。即时支付非常重要；你越早付款，你就能越早拿到物品。如果您在付款方面有任何问题，或者如果您不想完成订单，请告知我们。我们可以帮助您解决付款问题或取消订单。再次感谢！期待尽快收到您的来信。

英语跨境电商邮件范文 第四篇

Dear buyer，

Thank you so much for your great support on us.

We have received your order of “XXXXXX”.

We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs?

If nothing is wrong, we will ship them asap.

Best Regards

Seller’s name

英语跨境电商邮件范文 第五篇

REF=reference参考

PI-proforma invoice形式发票

Cl=commercial invoice商业发票

INV=invoice发票

S/C=sales contract销售合同

S/O-sales order销售订单

P/L-packing list装箱单

B/L-bill of lading提单

HBL-house bill of lading主提单

CO-certificate of origin原产地证

ETD=estimated time of departure预计开航时间

ETA-estimated time of arrival预计到达时间

CY to CY=container yard to container yard堆场到堆场

LCL=less than container loaded拼柜出货

FCL-full container loaded整柜出货

BAL-balance余款

AMT=amount总额

Approx=approximate大约

T/T=telegraphic transfer电汇

CTN=carton纸箱

PKG-package包装

PCS=piece个数

BG-bag袋

PCS/CTN每箱个数

QTY=quantity数量

WT-weight重量

weight净重

weight毛重

MT M/T=metric ton公吨

CBM=cube meter立方

EA-each每个，各

MOQ-minimum order quantity最少起订量

S/M=shipping mark唛头（装船标记）

N/M=no mark空白唛头

W=with包含

W/O-without没有

IMP=import进口

EXP=export出口

英语跨境电商邮件范文 第六篇

Dear —

Thank you so much for your great support and sorry for keeping you waiting.

We checked the tracking information found there is no update information as you said.

We will contact the post office to find out the problem.

We wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not, we will make you the refund.

Waiting for your reply.

Any inconvenience hope your kind understanding.

Best regards

英语跨境电商邮件范文 第七篇

Dear Mr. / Ms,

On 14 November I submitted a bill for services rendered to your office at the Lille International Exposition. More than a month has now elapsed without payment or acknowledgment of my bill. Please check this oversight,and remit payment at your earliest convenience. I look forward to future services to your corporation.

Thank you for your prompt attention to this matter.

Yours faithfully

英语跨境电商邮件范文 第八篇

Dear Mr. Jones:

We thank you for your email enquiry for both groundnuts and Walnutmeat CNF Copenhagen dated February, 21.

In reply, we offer firm, subject to your reply reaching us on or before February 26 for 250 metric tons of groundnuts, handpicked, shelled and ungraded at RMB2000 net per metric ton CNF Copenhagen and any other European Main Ports. Shipment to be made within two months after receipt of your order payment by L/C payable by sight draft.

Please note that we have quoted our most favorable price and are unable to entertain any counter offer.

英语跨境电商邮件范文 第九篇

Dear Customer,

Thank you for contacting us regarding your inquiry.

Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 3-9 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.

Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us.

Best regards

英语跨境电商邮件范文 第十篇

(out of stock) Dear X, We are sory to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like them as well You can click on the following link to check them out. Please let me know for any further questions. Thanks. Best Regards, (Your name)

英语跨境电商邮件范文 第十一篇

Dear X, Thank you for your inquiry. Yes, we have this item in stock. How many do you want? Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon. Please place your order as soon as possible. Thank you! Best regards

亲爱的X，感谢您的询问。是的，我们有这种商品的存货。你想要多少？现在，我们只剩下X多个X色。由于它们很受欢迎，该产品很有可能很快就会售罄。请尽快下订单。谢谢！顺致敬意。

英语跨境电商邮件范文 第十二篇

Dear X, Thank you for your inquiry; Iam happy to contact you. Regarding your request, I am very sorry to inform you that we are not able to offer free samples. To check out our products we recommend ordering just one unit of the product (the price may be a little bit higher than ordering by lot). Otherwise, you can order the full quantity. We can assure the quality because every piece of our product is carefully examined by our working staff. We believe trustworthinessis the key to a successful business. If you have any further questions, please feel free to contact me.

亲爱的X，感谢您的询问；我很高兴与你联系。关于您的要求，我很抱歉地通知您，我们无法提供免费样品。要查看我们的产品，我们建议只订购一个产品单元（价格可能比批量订购略高）。否则，您可以订购全部数量。我们可以保证质量，因为我们的每一件产品都经过我们的工作人员仔细检查。我们相信，诚信是企业成功的关键。如果您还有任何问题，请随时与我联系。

英语跨境电商邮件范文 第十三篇

初次开场白：

It is my pleasure to write here for you.

回复开场白：

Further to our conversation earlier, .........

As discussed over the phone, .......

Thanks for you kind reply.

Thank you for your inquiry/email.

Thanks for your letter. It is my pleasure to receive your reply!

Thanks for your mail of 日期............

结尾：

We will noted and many thanks!

I hope everything with you is fine.

Many thanks for your support.

I hope you are well and in good health!

FYI: for your information

英语跨境电商邮件范文 第十四篇

感谢信(Letter of Thanks)是外国政府机构或个人的关心、支持、帮助或热情款待表示感谢的对外函件。其具体格式和要求与邀请函相同。

例文

Minister of _____

(Address)

Beijing,China

Dear Minister,

I am writing this letter to thank you for you warm hospitality accorded to me and my delegation during our recent visit to your beautiful country. I would also like to thank you for your interesting discussion with me which I have found very informative and useful.

During the entire visit, my delegation and I were overwhelmed by the enthusiasm expressed by your business representatives on cooperation with China. I sincerely hope we could have more exchanges like this one when we would be able to continue our interesting discussion on possible ways to expand our bilateral ecomomic and trade relations and bring our business people together.

I am lookingforward to your early visit to China when I will be able to pay back some of the hospitality I received during my memorable stay in yur beautiful country. With kind personal regards,

Faithfully yours,

(Signed)

Minister of Economic Cooperation

PLACE

英语跨境电商邮件范文 第十五篇

Dear purchasing manager,

Hello,this Lily Lee from company,our company is a professional manufacturer with years‘s we want to avail ourselves of opportunity establishing business relation with you.

Please link our company web site:………….if you want to know more about our the way,free sample are available.

Thank you in advance!

Best regards!

Company name:

Tel:…….

Fax:…….

MSN:……….

Skype:………..

英语跨境电商邮件范文 第十六篇

Hi ____,

Thanks for your email and sorry for the late reply.

we need some additional information for this case, which is key to the result.

Could you please send pictures of the damaged items/parts you mentioned? So we can process a replacement request as soon as possible.

Hope you can understand and look forward to your prompt reply.

Kind Regards

Stefan

Hi____,

Thanks for contacting us and sorry for keeping you waiting.

Could you kindly please send us pictures of the damaged items/the situation you mentioned?

It is essential for us to speed up to deal with this issue.

Thanks for your understanding and look forward to you reply.

Kind Regards

Stefan

客人没写具体原因就申请退货（这个亚马逊经常有）

Hi ____,

Thanks for contacting us and sorry for keeping you waiting.

Could you kindly please provide more details why you need to return the items?

Perhaps we can help to solve the your problems before the return.

Look forward to your reply.

Kind Regards

Stefan

客人投诉收到的货品有零部件缺失

Hi ____,

Thanks for contacting us and sorry for keeping you waiting.

Could you kindly please highlight the missing parts on the attached manual?

Perhaps we can send you the replacement parts to solve the problems.

Look forward to your reply.

Kind Regards

Stefan

客人自己买错了item，需要安排退货

Hi _____,

Thanks for contacting us and sorry for keeping you waiting.

Could you kindly please find a courier to return the item to us? or we can arrange a collection which will charge____.

May i have your decision?

Kind Regards

Stefan

回应客人的赞赏

Hi____,

You are welcome. It is our pleasure to provide the best service for you.

Please feel free to let us know if you have any further questions.

Have a great day!

Kind Regards

Stefan

未完待续.....................继续欢迎点赞留评和收藏喔~

英语跨境电商邮件范文 第十七篇

Dear X, Thank you for shopping with us. We have shipped out your order (order ID:xxx) on ( by EMS.) The tracking number is xxx. It will take 5-10 workdays to reach your destination, but please check the tracking information forupdated information. Thank you for your patience! If you have any further questions, please feel free to contact me.

亲爱的X：谢谢你和我们一起购物。我们已于（2月10日）用特快专递寄出您的订单（订单编号：xxx）追踪号码是xxx。到达目的地需要5-10个工作日，但请查看跟踪信息以获取最新信息。谢谢你的耐心！如果您还有任何问题，请随时与我联系。

英语跨境电商邮件范文 第十八篇

Dear Amazon,

We are contacting you regarding our seller account suspension.

I understand that recently our performance has fallen below Amazon's target.

After checking our ODR, we find that the main reason that cause A TO Z claims

and charghebacks is that buyer claim they did not receive the package, while

the tracking number shows it was delivered. High ODR rate is caused by bad

logistic service.

Steps we have taken and will continue to take:

1, we have changed our logistics company , we have found a better efficiency

logistics company to offer the better service, we will ensure every customer can

receive their package.

2, We will use FBA to fullfill part of our orders .

3, We have and will continue to offer great purchase experience to the

customers.

4, We have checked all the products we've been sold, and removed the product

that may have problems, we will continue to do this to offer the best service to

the customer

our service level;

the customer’s message within 24 hours.

to the buyer’s inquiry as soon as possible. Try our best to meet buyer’s

needs.

negative feedback, be patient to contact with the customer, figure out a

good solution and keep in touch with the customer.

service, support what we can do to help the customer to remove

doubts about our product.

our operating level and taking a more professional attitude.

Please let us know what should be done to reinstate our account, we are looking

forward to hearing from you.

Best regards,

英语跨境电商邮件范文 第十九篇

Dear Sirs：

Thank you for your letter of 20 January 20__. We are disappointed to hear that our price for Flame cigarette lighters is too high for you to work on. You mention that Japanese goods are being offered to you at a price appro_imately 10% lower than that quoted by us.

We accept what you say， but we are of the opinion that the quality of the other makes does not measure up to that of our products.

Although we are keen to do business with you， we regret that we cannot accept your counter offer or even meet you half way.

The best we can do is to reduce our previous quotation by 2%. We trust that this will meet with your look forward to hearing from you.

Yours faithfully，

Tony Smith Chief Seller

英语跨境电商邮件范文 第二十篇

尊敬的___公司：

我司经与贵公司就___项目合作事宜进行初步洽谈后，对合作事宜进行了研究，认为：

1、该项目符合国家的产业政策，具有较好的市场前景和发展空间;

2、该项目不仅可以极的促进双方发展，而且有利于促进两地合作，具有较的经济效益和社会效益;

3、该项目所在我地区有很好的资源优势，具备合作的基本条件。

我公司认为，本项目符合合作的基本条件，具备进行商务合作洽谈的基础。具体的合作事宜必须经双方更进一步详细洽谈。请贵公司法人代表收到本邀请函后，派代表赴我公司作商务考察并就实质性框架合作进行洽谈，我公司将承担本次商务考察的全部费用。

敬请告知准确时间，以利安排，我公司法人将亲自与贵公司面议合作事宜。

致敬!

商祺!

英语跨境电商邮件范文 第二十一篇

Dear X, If you would like to place one order for many items, please first click xxxadd to cartxxx, then xxxbuy nowxxx, and check your address and order details carefully before clicking xxxsubmitxxx. After that, please inform me,and I will cut down the price to US$XX. You can refresh the page to continue your payment. Thank you. If you have any further questions, please feel free to contact me.

亲爱的X：如果您想订购多个商品，请先单击“添加到购物车”，然后单击“立即购买”，并在单击“提交”之前仔细检查您的地址和订单详细信息。之后，请通知我，我会把价格降到XX美元。您可以刷新页面以继续付款。非常感谢。如果您还有任何问题，请随时与我联系。

英语跨境电商邮件范文 第二十二篇

Dear X, Thank you for your interests in my item. I am sorry but we can't offer you that low price you asked for. We feel that the price listed is reasonable and has been carefully calculated and leaves me limited profit already. However, we'd like to offer you some discounts on bulk purchases. If your order is more than X pieces, we will give you a discount of xx% off. Please let me know for any further questions. Thanks.

亲爱的X，感谢您对我的商品感兴趣。很抱歉，我们不能提供你所要求的那么低的价格。我方认为所列价格合理，经过仔细计算，利润有限。不过，我们想给你一些批量购买的折扣。如果您的订单超过X件，我们将给您xx%的折扣。如有任何进一步的问题，请告诉我。谢谢！

英语跨境电商邮件范文 第二十三篇

Hi Sir/Madam,

Glad to hear that you’re on the market for furniture,we specialize in this field for 14 years,with the strength of ERU&USA ANTIQUE FURNITURE,with good quality and pretty competitive price.

Also we have our own professional designers to meet any of your requirements.

Should you have any questions,call me,let’s talk details.

Best regards!

Leon

英语跨境电商邮件范文 第二十四篇

Dear Mr. Jones:

Thank you for your enquiry of 12 March cate 9 cable.

We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to excessive demand.

We would, however, like to take this opportunity to offer the following material as a close substitute:

Cate 5, US$__ per meter FOB Shanghai, including your commission 2%.

Please visit our catalog at for more information on this item. If you find the product acceptable, please email us as soon as possible.

Sincerely,

英语跨境电商邮件范文 第二十五篇

Dear Sirs：

This time last year you placed an order for Type BS362 12-volt sealed batteries. This is a discontinued line which we had on offer at the now have a similar product on offer， Type CN233. It occurs to us that you might be interested. A descriptive leaflet is have a stock of 590 of Type CN233 which we are selling off at GB￡30 each.

We can offer a quantity discount of up to 15%， but we are prepared to give 20% discount for an offer to buy the complete are giving you this opportunity in view of your previous order. We would appreciate a prompt reply， since we will put the offer out in the event of your not being faithfully，Tony SmithChief Seller

Yours faithfully，

英语跨境电商邮件范文 第二十六篇

Dear———,

Hope you are fine and doing well.

We have already arrange the replacement to you for your reference.

(产品具体参数)

The tracking number is __________, please click the attachment to get more detail .

It will take 7-10 day to arrive your city because of the long distance.

Thanks for your kindly understanding and support.

If you still have any question, please be free to contact with us.

We will do our best to help you ASAP.

Best regards,

英语跨境电商邮件范文 第二十七篇

Consultation

Dear Mr. / Ms,

We are much concerned that your sales in recent months have fallen considerably. At first we thought this might be due to a slack market, but on looking into the matter more closely, we find that the general trend of trade during this period has been upwards.

It is possible that you are facing difficulties of which we are not aware. If so, we would like to know what we can do to help. We, therefore, look forward to receiving from you a detailed report on the situation and suggestions as to how we may help in restoring our sales to their former level.

Yours faithfully

英语跨境电商邮件范文 第二十八篇

Dear Sir or Madam:

We know that you are exporters of textile fabrics. We would like you to send us details of your various ranges, including colors and prices, and also samples of the different qualities of material used.

We are volume dealers in textiles and believe there is a promising market in our area for moderately priced goods of this kind mentioned.

When quoting, please state your terms of payment and discount you would allow on purchases of quantities of not less than 1000 meters of individual items. Prices quoted should include insurance and freight to San Francisco.

Sincerely,

英语跨境电商邮件范文 第二十九篇

Subject: Ask for your Help

Dear Ms. Schaeffer:

In our continued efforts to provide quality service and merchandise to valued clients like you, we would like your help in answering the attached survey.

Each year we review our service and merchandise in order to meet our clients' needs. The client survey plays a major role in determining how we improve services and which line of goods we concentrate sales on next year. By answering our survey, you will help us know how to serve you better. Also, as a gesture of our appreciation, we will send you a 10%-off voucher to use on your next order with us.

Could you please send back the survey with your comments on it before next Friday? We understand you are very busy and appreciate your willingness to take the time to help us serve our clients better. Your comments are highly valued. Thank you.

Sincerely yours,

Sandy Fei

Customer Service Manager