外贸函电常用回复范文模板(通用37篇)

山崖发表网范文2024-01-18 08:44:0658

外贸函电常用回复范文模板第1篇

取消订货

Dear Sirs: Oct. 2, 20xx

buyers cannot wait indefinitely for the units. We are sorry that it is necessary to take such a drastic step.

谅解迟运原因

Gentlemen: Oct. 2, 20xx

We have received of your notice of delay of shipment due to mechanical troubles on the ship. We are pleased that the order is now on its way. Thank you for the notice. We are eagerly awaiting the ship's arrival.

Yours faithfully

货物损坏报告

Dear Sirs: Oct. 4, 20xx

Upon arrival of your shipment, the ship's agents noticed that case No. 5 was maged and notified us. The number of articles in the case is correct according to the invoice, but the following articles are broken: (List of articles) As you will see in our survey report and of the ship's agents', that these units are damaged and quite unsaleable.

Please send us replacements for the broken articles; we await your reply in due course.

Sincerely

拒绝承担损坏责任

Dear Sirs: Oct. 8, 20xx

Thank you for informing us of the damaged shipment. Since the units were packed with the best of care, we can only assume that the cases were handled roughly. We therefore urge you to lodge your claim with the insurance company.

Sincerely

承担赔偿责任

Gentlemen: Oct. 8, 20xx

As soon as we got your letter we got in touch with the packers and asked them to look into the matter. It appears that the fault lies with the packaging materials used. We have since corrected the mistake. We apologize for the oversight, and are sending a new delivery immediately.

Sincerely

催要逾期货款

Dear Sirs: Nov. 30, 20xx

It has come to our attention that your payment is one month overdue. The units ordered were delivered to you on September 26 and were invoiced on September 30. Payment is due on October 30. We look forward to seeing your remittance within a

week.

Sincerely

Toxue_com

付清逾期货款

Dear Sirs: Oct. 3, 20xx

We have looked into the cause of the delay in payment and have found that our accounting department made an oversight in making your remittance. We are sorry for the inconvenience. The sum of US$ 20,000 has been sent to you by Telegraphic Transfer and should reach you sometime tomorrow.

Sincerely

外贸函电常用回复范文模板第2篇

1. 向海外买家推销商品

Dear Sir: May 1,

Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure.

Yours faithfully

2. 提出询价

Dear Sir: , 2008

We received your promotional letter and brochure today. We believe that your would do well here in the . Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon..

Truly

3. 向海外客户迅速提供报价

Dear Sir: June 4, 2008

Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.

4. 外贸报价如何讨价还价

Dear Sir: June 8, 2008

We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon.

Yours truly

5-1 同意进口商的还价

Dear Sirs: June 12, 2008

Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down.

Sincerely

5-2 拒绝进口商的还价

Dear Sirs: June 12, 2008

Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.

Truly

6. 正式提出订单

Dear Sir: June 15, 2008

We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date.

Truly

7. 确认订单

Dear Sir: June 20, 2008

Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your service at all times.

Sincerely

8. 请求开立信用证

Gentlemen: June 18, 2008

Thank you for your order No. 599. In order to execute it, please open an irrevocable L/C for the amount of US$ 50,000 in ou* **vor. This account shall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested.

Sincerely

9. 通知已开立信用证

Dear Sir: June 24, 2008

Thank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in you* **vor, valid until Sep. 20. Please advise us by fax when the order has been executed.

Sincerely

10. 请求信用证延期

Dear Sir： Sep. 1, 2008

We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at ou* **ctory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure their consent to extend the L/C to .

Sincerely

外贸函电常用回复范文模板第3篇

取消订货

Dear Sirs: Oct. 2,

buyers cannot wait indefinitely for the units. We are sorry that it is necessary to take such a drastic step.

谅解迟运原因

Gentlemen: Oct. 2, 2001

Yours faithfully

货物损坏报告

Dear Sirs: Oct. 4, 2001

Please send us replacements for the broken articles; we await your reply in due course.

Sincerely

拒绝承担损坏责任

Dear Sirs: Oct. 8, 2001

Sincerely

承担赔偿责任

Gentlemen: Oct. 8, 2001

Sincerely

催要逾期货款

Dear Sirs: Nov. 30, 2001

week.

Sincerely

To_ue_com

付清逾期货款

Dear Sirs: Oct. 3, 2001

Sincerely

外贸函电常用回复范文模板第4篇

未付款询盘回复：

Dear XXX,

we have got your order of......

The bag you order is one of the hot items from my store and it is made of high quality leather. But the order seems unpaid. If there's anything I can help with the price or size etc.

When the payment is finish, I can stock up the item and get it ready for shipping.

If any further questions, please feel free to contact with us.

Thanks

Best Regards

已付款订单的回复：

Dear XXX,

I am very glad to hear from you. The biggest size we have is 39. And this shoes is little bigger in size. So I think 39 will fit.

If you have any other questions, Please feel free let me know.

We are looking forward to getting your early reply.

Best Regards

客户投诉产品质量有问题

Dear customer,

I received the boots but I can't sell them because the Gucci box was ripped up if you can't secure the packages better than that then you will not be hearing from me again!

Dear friend,

I am very sorry to hear that. The damage must happened during transportation. I usually make sure everything is in good condition before shipping products out. I make sure giving you more discounts to make up when you buy from me next time. Thanks for your understanding.

Best Regards

订单完成

Dear customer,

I am very happy to see that you have received the items. Thanks for your support. I hope you satisfy with the item and looking forward to do more business in the future with you.

Thanks

Best Regards

外贸函电常用回复范文模板第5篇

1. I write you to ask about… ― 我来信是询问……

I write you to ask about Melon Seeds, first and second quality.

我来信是询问有关一级品和二级品瓜子的价格。

I write you to ask about the tea of various quality.

我来信是询问各种品质的茶叶价格。

I write you to ask about your Cow Hides.

我来信是询问你们的牛皮价格。

2. Are those prices…?― 这些价格是……价吗?

Are those prices FOB or CIF ? 这些价格是离岸零售价格还是到岸价格?

Are those prices opening or closing? 这些价格是开盘价还是这样收盘价?

3. That sounds very… ― 那似乎非常……

That sounds very impressive.那似乎非常好。

That sounds very good.那似乎很好。

That sounds very reasonable. 那似乎还合理。

4. There’s one problem… ― 有一个问题……

There’s one problem. 有一个问题。

There’s one problem to be mentioned. 有一个问题要提出来。

There’s one problem that I hate to mention ,but… 有一个问题我本不愿提起，但是……

5. The price you quoted is…― 您报的价格……

The price you quoted is quite good for your country. 您报的价格相当适合贵国。

The price you quoted is a little stiff. 您报的价格有点偏高。

The price you quoted is a little stiff for exporting. 您报的价格对出口而言，有点偏高。

6. Would you please…? ― 请您…好吗?

Would you please give me a quotation? 您报个价好吗?

Would you please leave us your catalogue and price list? 您可以给我目录单和价格单吗?

Would you please tell us the quantity that can be supplied from stock?

您能告诉我们可供现货的数量吗?

外贸函电常用回复范文模板第6篇

Dear sir,

We hereby acknowledge receipt your inquiry of __,(products)and i just got the information from our production department,these standard is available for the now pls check the quotation below:

The specification you required:

The length:

The diameter:

The material

........

The price:__ usd /pes FOB(tian jin)

I hope this is the one in your favor,As a e_perienced company (ISO9001:)in the __ filed for more than 20 we take the opportunity seriously to cooperate with you have any questions ,pls feel free to contact will try my best

Thanks and regards

外贸函电常用回复范文模板第7篇

20 January

Kee & Co., Ltd

34 Regent Street

London, UK

Dear Sirs:

This is to confirm your telex of 16 January 2004, asking us to make you firm offers for rice and soybeans C&F Singapore.

We telexed you this morning offering you 300 metric tons of polished rice at A$2,400 per metric ton, C&F Singapore, for shipment during March/April 2004. This offer is firm, subject to the receipt of your reply before 10 February 2004.

Please note that we have quoted our most favourable price and are unable to entertain any counter offer.

With regard to soybeans, we advise you that the few lots we have at present are under offer elsewhere. If, however, you were to make us a suitable offer, there is a possibility of our supplying you know, of late, it has been a heavy demand for these commodities and this has resulted in increased prices. You may, however, take advantage of the strengthening market if you send an immediate faithfully,Tony SmithChief Seller

先生:二零零四年元月十六日有关查询大米和大豆新加坡到岸价的电传已收悉。

今日上午电传报价：精白米三百公吨，每公吨成本加运费新加坡到岸价为2400澳元。于二零零四年三或四月装运。以上实价需由贵公司于二零零四年二月十日前回覆确实。

该报价为最优惠价，恕不能还价。

本公司与客户正洽售一批大豆交易，若贵公司愿意报以适当买价，本公司乐意出售。近来该类产品需求热烈，令价格上涨。请贵公司把握机会，尽早落实定单为盼。

从上文可以看出，即使翻译过来的外贸函电都有很规范的格式和用语。所以，外贸函电是一种很正规的函电，刚开始做外贸的时候可以多看看别人是怎么写的。

外贸函电常用回复范文模板第8篇

referring to your letter of 5 june, we very much regret that we are unable to make you an offer for the goods you demand. the reason is that the product you need has been out of stock. what’s more our manufacturers have declined orders because of shortage of raw materials.

we shall, however, file your inquiry and cable you our offers as soon as we have got supplies.

我方收到贵公司6月5日来函，但非常遗憾，我方无法对贵方所需产品报盘。其原因是，此货品在我处已经脱销。而且，由于原料短缺，生产厂家已经拒绝了我方订单。

我方已将贵方询函备案，一经有货，我方将以电报报盘。

外贸行业人员日常用语：询盘的提出

我们已向该公司提出询价( 询盘 )。

we addressed our inquiry to the firm.

对该公司的询价信, 我们已经回复。

we answered the inquiry received from the firm.

我公司已收到, 该公司关于这类商品的询盘。

we have an inquiry for the goods received from the firm.

我们已邀请客户对该商品提出询价。

we invited inquiries for the goods from the customers.

敬请将贵公司的进口商品目录寄来为荷。

will you please let us have a list of items that are imported by you.

如能得到贵方特殊的询价, 则甚为感谢。

we shall be glad to have your specific inquiry.

敬请惠寄报价单和样品可否? 请酌。

would you care to send us some samples with the quotations.

由于这一次订购是合同的组成部分, 请提供最好的条件。

please put us on your best terms, as this order forms part of a contract.

请告知以现金支付的优惠条款和折扣比例。

please state your best terms and discount for cash.

由于打折扣, 请告知最好的装货(船)条件。

please put us on your very best shipping terms as regards discount.

请告知该商品的价格和质量。

please let us have information as to the price and quality of the goods.

请对日本生产的合成纤维的制品, 如尼龙、维尼龙、莎纶等报最低价格。

please quote us your lowest price for sundry goods, including synthetic fiber good, including synthetic fiber goods, such as nylon, vinylon, and saran made in japan.

敬请告知该货以现金支付的最低价格。

kindly favour us with the lowest cash price for the goods.

敬请告知贵公司可供应的上等砂糖的数量和价格。

kindly let us know at what price you are able to deliver quantities of best refined sugar.

请报德克萨斯州产中等棉花50包、11月份交货的最低价格是多少?

at what lowest price can you quote for 50 bales middling texas cotton for november?

请报10英担、一级软木(瓶)塞的最低价格。

please quote us the lowest price for ten cwt. best cork.

请对上述产品报运至我方工厂交货的最低价格。

we shall be obliged by a quotation of your lowest price for the said goods free delivered at our works.

请贵方惠寄商品目录并报价、谢谢。

i shall be glad if you will send me your catalogue together with quotations.

请对该商品报最低价。

please quote us your lowest prices for the goods.

贵公司7月1日来函就该商品优惠条件的询盘敬悉。

we have received your letter of july 1, enquiring about the best terms of the goods.

如收到贵司对机械产品的询价, 我们将甚表谢意。

we shall be pleased to receive your enquiries for the machineries.

如能告知该商品的详细情况, 则不胜感谢。

we would appreciate receiving details regarding the commodities.

如您能告知该商品的现行价格, 将不胜感谢。

we would appreciate it if you will please let us know the ruling prices of the goods

外贸函电常用回复范文模板第9篇

请求开立信用证

Gentlemen:

Thank you for your order No. 599. In order to execute it, please open an irrevocable L/C for the amount of US$ 50,000 in our favor. This account shall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested.

Sincerely

通知已开立信用证

Dear Sir:

Thank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fax when the order has been executed.

Sincerely

请求信用证延期

Dear Sir：

We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure their consent to extend the L/C to .

同意更改信用证

Gentlemen: Sept. 5, 20xx

We received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to extend the L/C up to and including September 30. Please keep us abreast of any new development.

Sincerely

抱怨发货迟延

Dear Sirs: Sept. 25, 20xx

Concerning our order No. 599 for 200 mountain bikes, so far you have shipped only 50 bikes against the shipment. We are notifying you that we reserve our right to claim on you for the shortage, if it is confirmed. We have given our customers a definite assurance that we would supply the goods by the end of September. We hope you will look into this urgent matter.

Yours faithfully

处理客户的抱怨

Gentlemen: Sept. 30, 20xx

In response to your letter of , we regret your complaint very much. Today we received information from Hong Kong that the remaining 150 bikes were on a ship that developed engine trouble and had to put into port for repairs. The trouble was not serious, and the vessel is now on her way. She would arrive at your place tomorrow or the next day.

Truly

外贸函电常用回复范文模板第10篇

(1)我们的条件是10日内付款为2%的折扣，30日内付款无折扣。

our terms are 2% ten days， thirty days net.

(2)我公司仅限于从发票开出之日起10日内付现金者给予折扣优待。

we only allow a cash discount on payments made within ten days of date of invoice.

(3)顾客向我公司购货一律用现金支付。从发票开出之日起，30日内将货款付清。如当即支付现款，我公司当按年利5%计付30日的利息。

terms to approved buyers strictly net cash， payment within thirty days from invoice date， for prompt cash we will allow thirty days interest， at the rate of 5% per annum.

(4)条件：即期发货。在货到我方工厂，经过验讫重量品质后，立即以现金支付。

terms： early delivery， and net cash payment after receipt of the material at our works， and verification of weight and quality.

(5)现金支付折扣，仅限于在10日内以现金付清货款者可打折扣。

cash discounts are allowed only on accounts that are paid within the ten-day limit.

(6)你将发现，我公司对贵方的报价所给予的优惠是前所未有的。

you will find that we have given you the best terms customary in our business.

(7)每月一日以前提供的汇票，依我公司惯例应在25日全部结帐。

my habit is to settle on the 25th all bills rendered on or before the 1st of each and every month.

(8)我公司付款条件为交货后3个月内支付现金。1个月内付清货款者，可打5%折扣。

our terms are cash within three months of date of delivery， or subject to 5 per cent discount if paid within one month.

(9)兹就贵方对该商品的询价回复如下：

in answer to your inquiry fo rthe article， we reply you sd follows.

(10)针对你方昨日的询盘，现寄上与你来函要求相似的墙纸样品一宗。

in reply to your enquiry of yesterdays date， we are sending you herewith several samples of wall paper closely resembling to what you want.

(11) 兹就该商品向贵方报价如下：

we are pleased to quote you for the goods as following.

(12)兹随函寄上该商品的现行价格表一份，请查收。

enclosed we hand you a price-current for the goods.

(13)上述报价，无疑将随市场变化而变动。

of course these quotations are all subject to the fluctuations of the market.

(14)上述价目单是以付现金拟订的，我们认为还可以打很多折扣。

we think you can well accord us a substantial discount off your list prices， which we see are quoted net cash.

(15)对这批数量大，以现金支付的货，如你方能从价目表中，再给些折扣优待，当不胜感谢。

we shall be glad if you will quote us the best discount for cash off your list price for cash for this quantity.

(16)我公司的支付条件：以现金支付。自发票开出之日起10天内付款者，打2%的折扣。

our terms， as our invoice states， are 2% cash discount， only within ten days of date of invoice.

外贸函电常用回复范文模板第11篇

未付款询盘回复：

Dear ,

we have got your order of......

The bag you order is one of the hot items from my store and it is made of high quality leather. But the order seems unpaid. If there's anything I can help with the price or size etc.

When the payment is finish, I can stock up the item and get it ready for shipping.

If any further questions, please feel free to contact with us.

Thanks

Best Regards

已付款订单的回复：

Dear ,

I am very glad to hear from you. The biggest size we have is 39. And this shoes is little bigger in size. So I think 39 will fit.

If you have any other questions, Please feel free let me know.

We are looking forward to getting your early reply.

Best Regards

客户投诉产品质量有问题

Dear customer,

I received the boots but I can't sell them because the Gucci box was ripped up if you can't secure the packages better than that then you will not be hearing from me again!

Dear friend,

Best Regards

订单完成

Dear customer,

I am very happy to see that you have received the items. Thanks for your support. I hope you satisfy with the item and looking forward to do more business in the future with you.

Thanks

Best Regards

外贸函电常用回复范文模板第12篇

可以针对首次来信没有明确需求，联系信息不全的客户

Dear Mr. Amir,

Many thanks for your inquiry dated(of) ____ from .

In order to let us make more correct quotation accordingly, please kindly tell us the e_act model number you prefer after checking our website of .

Besides, to help us offer the best price, please also introduce your company as many details as you can. Such as your company foundation time, how many workers, major product lines, company website and last year's sales turnover if possible. More details better price.

Waiting for your early reply.

Best Regards

Amy

可以针对首次询盘比较明确，且联系信息较全的客户。

Dear Mr. Naresh,

So glad receiving your enquiry for our Barbies' collection from dated ___. Thanks a lot.

We are a leading manufacturer in children’s wear in China and our products have been e_ported to customers all over the world such as ____. The Barbies Collection is the most popular style in our factory, selling fast.

However, detailed price list for the skirts and long pants will be sent to you based on your specific further product description such as color, specification, special design requirement etc. Please check the following styles photo which should be suitable for your Indian market and tell us more requirements on the e_act skirts and long pants.

Please do not hesitate to contact us if any question and we are waiting for your reply.

Best regards,

Amy

外贸函电常用回复范文模板第13篇

Dear Sir or Madam:

We are enclosing the drawings of two printing machines, requesting you to inform us of the price and the delivery date.

If your quotations are suitable and the machines prove satisfactory, we shall be able to place orders with you, as we need some more machines to complete our factory plant. We shall be pleased if your representatives should call on us as soon as possible.

Yours sincerely

外贸函电常用回复范文模板第14篇

To:客户公司名称

Attn:客户人名

Re:客户求购的产品名称

We are pleased to get to konw that you are presently on the market for产品名称,and as a specialized manufacturer and e_porter for this product in China, we sincerely hope to establish business relations with your esteemed corporation.

Herewith pls find our competitive offer as flws:

Product:

Specification:

packing:

Quantity: as per yr requirement

Payment L/C sight

Shipment: prompt

If the product we offered above is some different from what you require actually, kindly inform us in detail, we will be pleased to re-offer you as per yr actual requirements asap.

Pls note that the product pictures will be sent to you upon yr request, and a small sample could also be sent to you for yr final checking if the price is finally acceptable.

To know more about our corporation, kindly visit our website: www.

Pls kindly check and revert at yr earlist.

外贸函电常用回复范文模板第15篇

交货条件

交货delivery 轮船steamship(缩写)

装运、装船shipment 租船charter (the chartered shep) 交货时间 time of delivery

定程租船voyage charter; 装运期限time of shipment 定期租船time charter

托运人(一般指出口商)shipper,consignor

收货人consignee

班轮regular shipping liner 驳船lighter

舱位shipping space 油轮tanker

报关clearance of goods 陆运收据cargo receipt

提货to take delivery of goods

空运提单airway bill 正本提单original B\\L

选择港(任意港)optional port

选港费optional charges

选港费由买方负担 optional charges to be borne by the Buyers 或 optional charges for Buyers account

一月份装船 shipment during January 或 January shipment

一月底装船 shipment not later than .或shipment on or before .

一/二月份装船 shipment during Jan./Feb.或 Jan./Feb. shipment

在......(时间)分两批装船 shipment during....in two lots

在......(时间)平均分两批装船 shipment during....in two equal lots

分三个月装运 in three monthly shipments

分三个月，每月平均装运 in three equal monthly shipments

立即装运 immediate shipments

即期装运 prompt shipments

收到信用证后30天内装运 shipments within 30 days after receipt of L/C

允许分批装船 partial shipment not allowed partial shipment not permitted

partial shipment not unacceptable

交易磋商、合同签订

订单 indent 订货;订购 book; booking

电复 cable reply 实盘 firm offer

递盘 bid; bidding 递实盘 bid f，

还盘 counter offer 发盘(发价) offer

发实盘 offer firm 询盘(询价) inquiry; enquiry

交易磋商、合同签订

指示性价格 price indication

速复 reply immediately

参考价 reference price

习惯做法 usual practice

交易磋商 business negotiation

不受约束 without engagement

业务洽谈 business discussion

限**复 subject to reply **

限* *复到 subject to reply reaching here **

有效期限 time of validity

有效至**: valid till **

购货合同 purchase contract 销售合同 sales contract

购货确认书 purchase confirmation

销售确认书 sales confirmation

一般交易条件 general terms and conditions

以未售出为准 subject to prior sale

需经卖方确认 subject to sellers confirmation

需经我方最后确认 subject to our final confirmation

贸易方式

INT (拍卖auction) 寄售consignment

招标invitation of tender

投标submission of tender

一般代理人agent 总代理人general agent

代理协议agency agreement

累计佣金accumulative commission

补偿贸易compensation trade

(或抵偿贸易)compensating/compensatory trade

(又叫：往返贸易) counter trade

来料加工processing on giving materials

来料装配assembling on provided parts

独家经营/专营权exclusive right

独家经营/包销/代理协议exclusivity agreement

独家代理 sole agency; sole agent; exclusive agency;

exclusive agent

品质条件

品质 quality 原样 original sample

规格 specifications，

说明 descrīption 对等样品 countersample

标准 standard type 参考样品 reference sample

商品目录 catalogue 封样 sealed sample

宣传小册 pamphlet 公差 tolerance

货号 article No. 花色(搭配) assortment

样品 sample 5% 增减 5% plus or minus

代表性样品 representative sample

大路货(良好平均品质)fair average quality

商检仲裁

索赔 claim 争议disputes

罚金条款 penalty 仲裁arbitration

不可抗力 force Majeure 仲裁庭arbitral tribunal

产地证明书certificate of origin

品质检验证书 inspection certificate of quanlity

重量检验证书 inspection certificate of weight (quantity)

**商品检验局 **commodity inspection bureau (*.)

品质、重量检验证书 inspection certificate

数量条件

个数 number 净重 net weight

容积 capacity 毛作净 gross for net

体积 volume 皮重 tare

毛重 gross weight

溢短装条款 more or less clause

外汇

外汇 foreign exchange 法定贬值 duation

外币 foreign currency 法定升值 ruation

汇率 rate of exchange 浮动汇率floating rate

国际收支 balance of payments 硬通货 hard currency

直接标价 direct quotation 软通货 soft currency

间接标价 indirect quotation 金平价 gold standard

买入汇率 buying rate 通货膨胀 inflation

卖出汇率 selling rate 固定汇率 fixed rate

金本位制度 gold standard 黄金输送点 gold points

铸币平价 mint par 纸币制度 paper money system

国际货币基金 international monetary fund

黄金外汇储备 gold and foreign exchange reserve

汇率波动的官定上下限 official upper and lower limits of fluctuatio

外贸函电常用回复范文模板第16篇

外贸函电

外贸函电是一种商务信件，英文foreign correspondence。写外贸函电是外贸业务员的日常工作之一，然而，能写好外贸函电的外贸业务员却不多，为了有助于大家写好外贸函电，本文总结了几个经典外贸函电范文，可供参考。外贸函电就是有着国际贸易关系的双方由于彼此的业务往来而产生的信件，但在信息化高度发达的今天，该信件并不局限于纸质信件，也可以是电子邮件、传真或MSN。

外贸函电最常用的内容：建立业务关系、询盘、发盘、回复、销售合同、包装、保险、赔偿、仲裁等。

外贸函电基本要求：主题明确，内容简洁，语言精炼，表述完整。

外贸函电的格式：有固定的语言、习惯用法和常用句型。

外贸函电的.语气：各部分语气。开发信、询盘回复一般要客气，表达感谢；平常业务联系要细心、信任；催促付款要紧急而不失礼貌；客户索赔要理解、给予足够的解释和说明。

范文：

一、如何表达在涨价前订货

Thank you for your letter of October 10 for business copiers. We are now sending you our price-list and catalog of the newest types that are under production and we can supply at once from stock.

We want to notice you that prices of copier parts and components have gone up steadily since the second half of the year. Though we have tried hard to keep our quotations down, we are afraid the margin for keeping on going like this will not long. Therefore, we suggest that you will let us have your order before further rises in costs, which will lead to a raise in prices very soon unavoidably.

感谢贵方10月10日关于商用复印机的询函。现随函奉送本公司正在生产的、并有现货供应的最新型号的产品清单和价目表。

我方想告诉贵方，自下半年以来，复印机的零、部件价格一直不断增长。尽管我方尽量压低报价，但恐怕有此余地的时间不会太久。因此，建议贵方在零、部件再次涨价，()并不可避免地引起成品涨价之前便向我方订货。

二、要求及时供货

We understand that you are the agent for the White Tiger ties. We enclose our order for 1000 dozens of the White Tiger ties. Please note that we need these goods rather urgently as Christmas is drawing near. If you could supply goods timely for seasons, we would make repeated orders, provided prices are reasonable. Payment for the enclosed order will be made on a draft at sight under our letter of credit opened in your favor on receipt of your confirmation that the goods are sent out, and can be delivered before 1, December, .

获悉贵公司为“白虎牌领带”的代理商。兹附上1000打白虎牌领带订单一份。

请注意，由于圣诞节在即，本公司急需这批货物。如果贵公司能够及时供应时令货品，而且价格公道，我方将继续订货。

此票订单之货款，待确认贵方已于12月1日前发货之后，本公司即向贵公司开出见票即付的信用证。

三、回复询盘告知无货

Referring to your letter of 5 June, we very much regret that we are unable to make you an offer for the goods you demand. The reason is that the product you need has been out of stock. What's more our manufacturers have declined orders because of shortage of raw materials.

We shall, however, file your inquiry and cable you our offers as soon as we have got supplies.

我方已将贵方询函备案，一经有货，我方将以电报报盘。

四、如何追问买方意见

In reply to your inquiry we sent you on May 25 a copy of illustrated catalog of our electric products. As we have not heard from you since, we would like to ask whether you have had received our reply and what opinion you have on our products. We are always ready to serve you and should be grateful for your reply.

在5月25日我方对贵方询函的回函中，已寄去本公司电器产品的附图目录。因迄今尚未接到贵方的消息，特致函询问，贵方是否已收到我方回函，并征求贵方对本公司产品的意见。我方随时愿意效劳，若承蒙贵方惠赐回函，当不胜感激。

五、如何询问参展条件

From yesterday's Morning Paper we have learned that you are now taking applications from exhibitors for the 2000 Canton Fair. We hope you would send us a copy of detailed conditions for application, such as size of each booth, fees for rent, and time schedule for moving in, etc., as well as the time limit for application.

从昨天《晨报》上获悉，贵单位正在征集“20广交会”的参展申请。希望贵方能将展位大孝租用展位价格、进场时间、最迟申请日期等详细情况通知我方。

六、如何索要产品目录

We get your name and address from your local Chamber of are an importer of plastic products and we would appreciate it if you would send us your catalogue in the new year.

我方从贵公司的商会获知你们的名称与地址。

本公司经营塑料制品的进口业务，希望能够得到贵公司明年的产品目录。

七、按样品询价

We have a large demand for the supply of 50,000 meters brown serge, whose * enclosed to show you the shade and quality we require. Please send your * corresponding to our * with the most reasonable price . Singapore if you can supply within three months from now.

本公司需要5万公尺棕色斜纹布的大量供货。现随函附送我方所需货物的样品，以示其色调及品质。

若贵公司能在3个月内供货，请送供货样品，并提供新加坡港.最合理的报价。

外贸函电常用回复范文模板第17篇

询盘并邀请访问

we had your enclosed drawings of 5 types of machines in your letter feb. 2, 2000. would you please inform us by return of the price, discounts, terms of payment and the time when you can deliver them. if your quotations are suitable and the quality proves good, we’ll be pleased to invite your representative over for detailed discussion.

我方收到贵方2000年2月2日函及随函所附有关5种机械的图纸。

请函报有关机械的价格、折扣、付款方式及最早的交货时间。

如果报价合理并能证明质量优秀，我方将邀请贵方的代表过来详谈。

如何索要产品目录

we get your name and address from your local chamber of are an importer of plastic products and we would appreciate it if you would send us your catalogue in the new year.

我方从贵公司的商会获知你们的名称与地址。

本公司经营塑料制品的进口业务，希望能够得到贵公司明年的产品目录。

按产品图片询盘

in your letter of december 3, 2000, we got your enclosed price list and catalogue, we found that one of your goods is to our satisfaction, so we are now post its picture back to you. would you please inform us in detail its price, terms of payment and terms of shipment. we hope you would quote us the most reasonable price. as we have a large population here, if the goods are sold well, we are sure to place regular orders with you.

收到贵方2000年12月3日函及所附价目单和产品目录。我方看中其中的一种产品，现将其图片寄还。

请祥报该产品的价格、付款方式及装运条件。希望得到贵方最合理的报价。我国人口众多，如果销路好，我方一定会成为

外贸函电常用回复范文模板第18篇

对方目前只想知道你什么时候有空和他聊一聊。我想你大概要说，谢谢你给我回信，很高兴您能给我这样一次机会，我大概什么什么时候有空就可以了。至于专业和地道我看就不必了吧。

hello,Mr.., i took your email today, at first i just want to say thank you for giving me this chance . This week any day is ok for me, so you can call me if your time is ok . I'll waiting for your call!

―― penelopecong

Dear Mr. or Mrs,

thanks for your mail. I've just finished my course by this month. So I would be available start this week. Please call my mobile phone when you have time. Looking forward to hearing you.

―― qiin2010

[怎样回复英文面试邮件]

外贸函电常用回复范文模板第19篇

在外贸过程中学习相关外语知识是非常必要的。因为在于国外客户接触时，不可避免会使用到英语。目前一些国际主流的外贸函电均是由欧美国家进行开发。如eBay这样的跨国销售网站，主要的买家均是来自于欧美。在销售过程中，难免会遇到一些问题需要沟通和了解。此时一封清晰的外贸函电就格外重要。

以下为外贸平台中的常用英语词汇：

(1)贵函

Your letter; Your favour; your esteemed letter; Your esteemed favour; Your valued letter; Your valued favour;Your note; Your communication; Your greatly esteemed letter; Your very friendly note; Your friendly advice; Yours.

(2)本信,本函

Our (my) letter; Our (my) respects; Ours (mine); This letter; these lines; The present.

(3)前函

The last letter; The last mail; The last post; the last communication; The last respects(自己的信); The last favour(来信)

(4)次函

The next letter; The next mail; The next communication; The letter following; the following.

(5)贵函发出日期

Your letter of (the) 5th May; Your favour dated (the) 5th June; Yours of the 3rd July; Yours under date (of) the 5th July; Your letter bearing date 5th July; Your favour of even date(AE); Your letter of yesterday; Your favour of yesterday''s date; Your letter dated yesterday.

(6)贵方来电、电传及传真

Your telegram; Your wire; Your cablegram(从国外); Your coded wire(密码电报); Your code message; Your cipher telegram; Your wireless telegram; Your TELEX; Your Fax.

(7)贵方电话

Your telephone message; Your phone message; Your telephonic communication; Your telephone call; Your ring.

(8)通知

(Noun) Advice; Notice; Information; Notification; Communication; A report; News; Intelligence; Message. (Verb)(通知,告知)To communicate (a fact) to; To report (a fact) to...on; To apprise (a person) of; To let (a person) know; To acquaint (a person) with; To intimate (a fact) to; To send word; to send a message; To mail a notice; to write (a person) information; To give notice(预告); To break a news to(通知坏消息); To announce(宣布).

(9)回信

(Noun) An answer; A reply; A response. (Verb) To answer; To reply; To give a reply; To give one''s answer; To make an answer; To send an answer; To write in reply; To answer one''s letter. (特此回信)Reply to; Answering to; In answer to; In reply to; In response to. (等候回信)To await an answer; To wait for an answer. (收到回信)To get an answer; To favour one with an answer; To get a letter answered.

(10)收讫,收到

(Noun) Receipt(收到); A receipt(收据); A receiver(领取人,取款人); A recipient(收款人) (Verb) To receive; To be in receipt of; To be to (at) hand; To come to hand; To be in possesion of; To be favoured with; To get; To have; To have before (a person); To make out a receipt(开出收据); To acknowledge receipt(告知收讫).

(11)确认

To confirm; Confirming; Confirmation; In Confirmation of(为确认...,为证实...); A letter of confirmation(确认函或确认书)

(12)高兴,愉快,欣慰

To have the pleasure to do; To have the pleasure of doing; To have pleasure to do; to have pleasure in (of) doing; To take (a) pleasure in doing (something); To take pleasure in doing (something); To be pleased to (with)(by); to be delighted at (in)(with); To be glad to (of)(about); To be rejoiced in (at).

外贸函电常用回复范文模板第20篇

要求按现金提货方式装运订货

Dear Sir or Madam:

Thank you for your order dated 28 April for 40 widgets. We would like to arrange for immediate shipment. Unfortunately, we do not have sufficient credit information to offer you open account terms at this time. Would it be acceptable to ship this order cash on delivery?

If you wish to receive open account terms for your next order, please provide us with the standard financial statement and bank reference. This information will be held in the strictest confidence.

We look forward to hearing from you.

Yours sincerely,

Hillary

延迟付款

Dear Sir or Madam:

Thank you for your letter dated 24 March. We are very sorry to hear about your company’s current financial problems.

We have considered your request to delay payment of your outstanding balance of US$ until 1 May of this year. We are happy to tell you that we can agree to your proposal.

We must add, however, that this preferential treatment is being given only because of your current circumstances. It cannot be taken as a precedent for our future commercial relationship.

We wish you better times ahead.

Yours sincerely,

Hillary

确认供货

Dear Sir or Madam:

As a result of our recent exchange of information, we have a strong interest to work with your proposal.

Please see the following terms and conditions as a confirmation of the start of our business relationship.

Product Name:

Spec. Number:

Quantity:

Price:

Packing:

Payment:

We hope that this first transaction will come to a successful conclusion for both of us. We look forward to continuing a mutually beneficial trade between our companies.

Yours faithfully,

Hillary

外贸函电常用回复范文模板第21篇

向顾客推销商品

Dear Sir: May 1,

Yours faithfully

提出询价

Dear Sir: , 2001

We look forward to hearing from you soon..

Truly

迅速提供报价

Dear Sir: June 4, 2001

We look forward to the opportunity of being of service of you.

如何讨价还价

Dear Sir: June 8, 2001

We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a

discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business.

We hope to hear from you soon.

Yours truly

外贸函电常用回复范文模板第22篇

Dear ___,

we have got your order of......

The bag you order is one of the hot items from my store and it is made of high quality leather. But the order seems unpaid. If there's anything I can help with the price or size etc.

When the payment is finish, I can stock up the item and get it ready for shipping.

If any further questions, please feel free to contact with us.

Thanks

Best Regards

已付款订单的回复：

Dear ___,

I am very glad to hear from you. The biggest size we have is 39. And this shoes is little bigger in size. So I think 39 will fit.

If you have any other questions, Please feel free let me know.

We are looking forward to getting your early reply.

Best Regards

客户投诉产品质量有问题

Dear customer,

I received the boots but I can't sell them because the Gucci bo_ was ripped up if you can't secure the packages better than that then you will not be hearing from me again!

Dear friend,

Best Regards

订单完成

Dear customer,

I am very happy to see that you have received the items. Thanks for your support. I hope you satisfy with the item and looking forward to do more business in the future with you.

Thanks

Best Regards

外贸函电常用回复范文模板第23篇

1. 向海外买家推销商品

Dear Sir: May 1,

Yours faithfully

2. 提出询价

Dear Sir: , 2008

Truly

3. 向海外客户迅速提供报价

Dear Sir: June 4, 2008

4. 外贸报价如何讨价还价

Dear Sir: June 8, 2008

Yours truly

5-1 同意进口商的还价

Dear Sirs: June 12, 2008

Sincerely

5-2 拒绝进口商的还价

Dear Sirs: June 12, 2008

Truly

6. 正式提出订单

Dear Sir: June 15, 2008

Truly

7. 确认订单

Dear Sir: June 20, 2008

Sincerely

8. 请求开立信用证

Gentlemen: June 18, 2008

Sincerely

9. 通知已开立信用证

Dear Sir: June 24, 2008

Sincerely

10. 请求信用证延期

Dear Sir： Sep. 1, 2008

Sincerely

11. 同意更改信用证

Gentlemen: Sept. 5, 2008

Sincerely

12. 抱怨发货迟延

Dear Sirs: Sept. 25, 2008

Yours faithfully

13. 处理海外买家的抱怨

Gentlemen: Sept. 30, 2008

Truly

14-1 取消订货

Dear Sirs: Oct. 2, 2008

We are sorry that causes completely beyond your control have made it impossible for you to keep the shipment date of Sept. 30. Since you have failed to uphold your end of the agreement, we find it necessary to cancel our order. Unfortunately, our buyers cannot wait indefinitely for the units. We are sorry that it is necessary to take such a drastic step.

Sincerely

14-2 谅解迟运原因

Gentlemen: Oct. 2, 2008

Yours faithfully

15. 货物损坏报告

Dear Sirs: Oct. 4, 2008

Upon arrival of your shipment, the ship's agents noticed that case No. 5 was damaged and notified us. The number of articles in the case is correct according to the invoice, but the following articles are broken: (List of articles)

As you will see in our survey report and of the ship's agents', that these units are damaged and quite unsaleable. Please send us replacements for the broken articles; we await your reply in due course.

Sincerely

16-1. 拒绝承担损坏责任

Dear Sirs: Oct. 8, 2008

Sincerely

16-2. 承担赔偿责任

Gentlemen: Oct. 8, 2008

Sincerely

17. 催要逾期货款

Dear Sirs: Nov. 30, 2008

Sincerely

18. 付清逾期货款

Dear Sirs: Oct. 3, 2008

We have looked into the cause of the delay in payment and have found that our accounting department made an oversight in ****** your remittance. We are sorry for the inconvenience. The sum of US$ 20,000 has been sent to you by Telegraphic Transfer and should reach you sometime tomorrow.

Sincerely

外贸函电常用回复范文模板第24篇

Heavy enquiries witness the quality of our products.

大量询盘证明我们产品质量过硬。

As soon as the price picks up, enquiries will revive.

一旦价格回升，询盘将恢复活跃。

Enquiries for carpets are getting more numerous.

对地毯的询盘日益增加。

Enquiries are so large that we can only than allot you 200 cases.

询盘如此之多，我们只能分给你们200箱货。

Enquiries are dwindling.

询盘正在减少。

Enquiries are dried up.

询盘正在绝迹。

They promised to transfer their future enquiries to Chinese Corporations.

他们答应将以后的询盘转给中国公司

Generally speaking, inquiries are made by the buyers.

询盘一般由买方发出。

Mr. Baker is sent to Beijing to make an inquiry at China National Textiles Corporation.

贝克先生来北京向中国纺织公司进行询价。

We regret that the goods you inquire about are not available.

很遗憾，你们所询的货物现在无货。

In the import and export business, we often make inquiries at foreign suppliers.

在进出口交易中，我们常向外商询价。

To make an inquiry about our oranges, a representative of the Japanese company paid us a visit.

为了对我们的橙子询价，那家日本公司的一名代表访问了我们。

We cannot take care of your enquiry at present.

我们现在无力顾及你方的询盘。

Your enquiry is too vague to enable us to reply you.

你们的询盘不明确，我们无法答复。

Now that we've already made an inquiry about your articles, will you please reply as soon as possible?

既然我们已经对你们产品询价，可否尽快给予答复?

China National Silk Corporation received the inquiry sheet sent by a British company.

中国丝绸公司收到了英国一家公司的询价单。

Thank you for your inquiry.

谢谢你们的询价。

Words and Phrases

inquire 询盘;询价;询购

to inquire about 对...询价

to make an inquiry 发出询盘;向...询价

inquirer 询价者

enquiry 询盘

inquiry sheet 询价单

specific inquiry 具体询盘

an occasional inquiry 偶尔询盘

to keep inquiry in mind 记住询盘

外贸函电常用回复范文模板第25篇

询盘并邀请访问

We had your enclosed drawings of 5 types of machines in your letter Feb. 2, . Would you please inform us by return of the price, discounts, terms of payment and the time when you can deliver them. If your quotations are suitable and the quality proves good, we’ll be pleased to invite your representative over for detailed discussion.

我方收到贵方2月2日函及随函所附有关5种机械的图纸。

请函报有关机械的价格、折扣、付款方式及最早的交货时间。

如果报价合理并能证明质量优秀，我方将邀请贵方的代表过来详谈。

如何索要产品目录

We get your name and address from your local Chamber of are an importer of plastic products and we would appreciate it if you would send us your catalogue in the new year.

我方从贵公司的商会获知你们的名称与地址。

本公司经营塑料制品的进口业务，希望能够得到贵公司明年的产品目录。

根据广告询价

Seeing your ad in“Family Life” we become interested in your silver wares of court styles. Please quote us for the supply of the items listed on the enclosed query form and give your prices . Shanghai. It would be appreciated if you include your earliest delivery date, terms of payment, and discounts for regular purchases.

我们看过贵公司登在《家庭生活》杂志上的广告，对你们的宫廷银器颇感兴趣。

请贵方按随函附表所列产品提供“.上海”报价，最好包括最快交货日期、付款条件及所能提供的定期购货折价。

承使馆推荐询价

We learn from the our Embassy that you are producing for export hand-made shoes and gloves in natural leather. There is a steady demand here for high-class goods of this type, especially in unique designs. Will you please send us your catalog, export prices and terms of payment, together with any samples you would like to let us examine.

从我国大使馆获悉贵公司制造并出口天然皮革材料的鞋类及手套。

我国有对此类高级产品稳定需求的市场，特别需要样式新颖的产品。请惠送贵公司的产品目录、出口价格、付款条件及所能提供的样品为荷。

按样品询价

We have a large demand for the supply of 50,000 meters brown serge, whose sample is enclosed to show you the shade and quality we require. Please send your samples corresponding to our samples with the most reasonable price . Singapore if you can supply within three months from now.

本公司需要5万公尺棕色斜纹布的大量供货。现随函附送我方所需货物的样品，以示其色调及品质。

若贵公司能在3个月内供货，请送供货样品，并提供新加坡港.最合理的报价。

按产品图片询盘

In your letter of December 3, 2000, we got your enclosed price list and catalogue, we found that one of your goods is to our satisfaction, so we are now post its picture back to you. Would you please inform us in detail its price, terms of payment and terms of shipment. We hope you would quote us the most reasonable price. As we have a large population here, if the goods are sold well, we are sure to place regular orders with you.

收到贵方2000年12月3日函及所附价目单和产品目录。我方看中其中的一种产品，现将其图片寄还。

请祥报该产品的价格、付款方式及装运条件。希望得到贵方最合理的报价。我国人口众多，如果销路好，我方一定会成为贵方的稳定订户。

外贸函电常用回复范文模板第26篇

Dear__________,

Thank you for your inquiry dated __________regarding__________.

Please find the detailed product information as follows:

Product Description: __________

Specifications: __________

Packaging: __________

Price: __________

Payment terms: __________

We look forward to hearing from you soon and processing your first order.

Sincerely,

__________

外贸函电常用回复范文模板第27篇

说明价格调整原因

I enclose our new price list , which will come into effect ,from the end of this month. You will see that we have increased our prices on most models. We have ,however , refrained from doing so on some models of which we hold large stocks. We feel we should explain why we have increased our prices. We are paying % more for our raw materials than we were paying last year. Some of our subcontrac tors have raised their by as much as %. As you know , we take great pride in our machines and are jealous of the reputation for quality and dependability which we have achieved over the last years. We will not compromise that reputation because of rising costs. We hope, therefore decided to raise the price of some of our machines. We hope you will understand our position and look forward to your orders.

现谨附上本公司新价格表，新价格将于本月底生效。除了存货充裕的商品外，其余大部分货品均已调升价格。是次调整原因是原材料价格升幅上涨%□，一些承包商的价格调升到%。过去年，本公司生产的机器品质优良性能可靠。今为确保产品质量，唯有稍为调整价格。上述情况，还望考虑。愿能与贵公司保持紧密合作。

回复感谢信

We greatly appreciate your letter describing the assistance you received in solving your air-conditioning problems. We are now in our fifty year of operation, and we receive many letters like your indicating a high level of customer satisfaction with our installation. We are pleased that our technical staff assisted you so capably. We would like you to know that it you need to contact us at any time in the future. Our engineers will be equally responsive to your request for assistance. If we can be of service to you again, please let us know. Thank you again for your very kind letter.

承蒙来信赞扬本公司提供的空调维修工程服务，欣喜不已。五年前开业至今，屡获客户来函嘉奖，本公司荣幸之至。欣悉贵公司识技术人员的服务，他日苛有任何需要，亦请与本公司联络，本公司定当提供优秀技师，竭诚效劳。在此谨再衷心感谢贵公司的赞赏，并请继续保持联络。

请客户征询其它公司

Thank you for your enquiry of May concerning silk blouses. We regret to say that we do not manufacture clothing to your own designs to the highest European standards: Swan Textiles corporation The industrial zone Shekou We supply the factor with all their silk materials, I enclose a swatch of our stock materials for your examination. Should you desire any of these samples made up into finished products , we can supply the swan factory with them. We hope that this will be of help to you and wish you every success in your business dealings.

谢谢月月日来函查询关于纡绸罩衫的事宜。本公司只生产纡绸布料，供应纺织品批发商和制造厂家，并没有制造成衣，因而未能接受贵公司订货，谨致万分歉意然而，本公司乐意推荐本地一家生产优质男装的工厂，相信可按贵公司设计的款式制造符合欧洲最高标准的服装：蛇口工业区天鹅纺织品公司。该厂的丝绸布料全由本公司供应，随函了什样本以供查阅，如贵公司认为适合，本公司乐意负责供应所需布料。愿上资料对贵公司有所帮助。谨祝生意兴隆，事事顺达。

改善服务

Thank you for your letter of January. I apologize for the delivery problems you had with us last month. I have had a meeting with our production and shipping managers to work out a better system for handling your account .We know we made a mistake on your last order . Although we replaced it for you. we want to make sure it does not happen again. We have devised the enclosed checklist to use for each of your future order. It includes your firm's particular specifications, packing requirements and marking instructions. I believe can service your company better and help you operations run more smoothly with this safeguard. Please contact us if there are any additional points you would like us to include.

感谢月日来信。对上月贵公司更换所需货品，唯恐类似事件再发生，本公司生产运输和出口部经理已商议制订更有效方法处理贵公司事务，并为此特别设计清单。随信奉上该清单，供贵公司今后订货之用。当中包括特殊规格包装要求和樗说明等栏目，相信此举有助本公司提供更佳服务，促进双方合作。如欲增设任何栏目于该清单上，恳求惠示。

拒绝客户的要求

Thank you for your enquity of are always pleased to hear from a valued regret to say that we cannot agree to your request for technical information regarding our software security fact is,that most of our competitors also keep such information private and sincerely hope that this does not inconvenience you in any there is any other way in which we can help. do not hesitte to contact us again.

月日信收悉，谨此致谢。来信要求本公司提供有关软件保密系统的技术资料，但鉴于同行向来视该等资料为机密文件，本公司亦不便透露，尚祈见谅。我真诚地希望这样不会对贵公司造成不便。如需本公司协助其他事宜，欢迎随时赐顾垂询。祝业务蒸蒸日上!

应付难办的客户

We have been doing business together for a long time and we value our relationship of late, we have not been able to provide the kind of service we both want. The problem is that your purchasing department is changing orders after they have been placed. This has led to confusion and frustration for both of our companies. In several instances. you have returned goods that were originally ordered. To solve the problem , I propose that on receipt of an order, our sales staff contact you to verify it. If you decide on any changes, we will amend the order and fax you a copy so that you can check it. I trust this system will cut down on delays and errors, and allow our operations to run smoothly.

承蒙多年惠顾，本公司感激万分。然近来合作出现问题，令服务水准未能符合对方要求，本公司为此提忧不已。贵公司采部发出定单后，再三更改内容;更有甚者，屡次退回订购之货品，导致了双方公司工作中的混乱和困惑。为避免问题日趋严重，特此在接到定单后，由本公司销售人员与贵公司复核。若需作出改支，本公司把定单修改后电传副本，供贵公司查核。盼望上述办法经受减少延误，促进双方业务发展。

祝贺新公司成立

It has just come to our attention that you have lately opened your new European headquarters in Brussels. Congratulations on your bold venture. As you know , our companies have had a long business association in the UK. We look forward to collaborating with you in your European venture. Please let us know if we can be of any assistance to you. We will be delighted to help. We wish you the very best of luck and a prosperous future

非正式的预约要求

Could we meet some time this month to discuss the hypermarket proposal? We want to make decision by the beginning of next month. We would very much like to hear your thoughts before we make any definite plans. Could you choose a venue for the meeting? I can fly to London any time, Perhaps you would prefer Lyon or Paris? I leave it to you to choose. I look forward to seeing you again.

您好!未知能否于本月会面，商谈有关特大自助市场的建议呢?我们准备于下月初作出最后决定。在未订下明确计划之前，希望能咨询的意见。敢问能否选定会面地点?在伦敦巴黎或里昂商谈都可以，悉随尊便。期待与您见面。

物色代理商

Our company manufactures a range of printing presses that are used successfully by companies in over countries. A product specification brochure is enclosed. We are considering expanding our products to new markets and we would appreciate you assistance. In particular , we would like to identify the best agents who are currently serving the printing industryin your region. We are looking for organizations which conduct their business in a truly professional manner. They must be fully conversant with thetechnical side of the printing industry and have a comprehensive understanding of all the features of the lines they represent. We would be very grateful if you could take a few moments to send us the names of three or four organizations that match our shall then contact them to explore the possibility of establishing a mutually acceptable business relationship. Thank you very much for your time and consideration in this matter.

本公司生产的一系列印刷机，获二十多个国家的公司采用。随函附上产品规格说明书，谨供参考。现为该产品开拓新市场，希望得知贵地区从事印刷工业的代理商资料。如蒙贵公司协助，将不胜感激。如能拨冗寄来数个符合上述要求代理商商号，则感激不尽。本公司将与其联系，研究能否建立互惠互利折业务关系。右蒙惠告，不胜感荷!

欢迎新代理商

I would like to welcome you to our organization. We are very pleased to have you on our ream. I know that you will be equally proud of our products. Our European sales Representative, Antoine Gerin , will be in touch with you at regular intervals. Please feel to call him any time you have a problem, If I can regular intervals. Please feel free to call him any time you have a problem. If I can ever be of service, please call me. I am planning a trip to France next month, and I am looking forward to meeting you. In the meantime, the best of luck with our product line.

欢迎加入本公司成为我们的一分子。相信您也会以本公司的产品为荣。欧洲销售代理安东尼・格林会定期与联络，遇有问题可与他商讨。若有其他需要，欢迎向我提出。下月我将赴法国一游，期望能与您会面。谨祝产品销量节节上升。

要求约见

Would you be interested in stocking a radical new departure in laptop computers? I would very much like to brief you on this great innovation. Could we make an appointment? The machine is the same size as most laptops but comes with some totally new features. The retail price will undercut its nearest competitor by at least %.I shall be in the UK from September to October. If you would like to know more, just fax or telex me.

贵公司有没有考虑配置最新型号的手提电脑?本公司诚意推介该崭新产品，盼能预约时间作一介绍。该电脑体积和同类电脑相仿，但配备多项先进功能。其零售价较同类产品便宜%以上。本人将于月日至月日逗留英国。如蒙拨冗了解该产品资料，烦请函复。

拒绝约见

Thank you for your letter of July regarding your new laptop computer. I regret to say that we cannot agree to your request for an appointment. We currently have the sole agency for another computer company, Under the terms of the contract , We are barred from stocking any other company's products. The sole agency comes under review in six months' time . Contact us then and we may be able to consider your new product.

月日有关新型号手提电脑函收悉。本公司暂未能安排会面，深感歉意。现时正为另一家电脑公司提任独家代理，根据合约条款，不得销售别家电脑公司的产品。该代理权将于六个月后期满。届时烦请再作联系，共商贵产品代理事宜。

同意约见

Thank you for your letter of September. I note that you will bein the UK during the whole of November. We are quite interested by the fashion knitwear illustrated in yourcatalogue. As a fashion Chain. We might consider having some of our own designs manufactured in China. Please let me know when you would like to call on us. The week beginning November would suit me best. I look forward to meeting you and discussing this matter.

感谢月日的来信。欣闻阁下将于月逗留伦敦一个月，望到时能拨冗相会。本公司对贵公司商品目录中的针织时装深感兴趣。现正研究设计款式，在中国制造后寄本公司时装连锁店发售。如能于月日或其后数天抽空来访，当感激不尽。期待与您会面，商讨有关事宜。

外贸函电常用回复范文模板第28篇

Would you please send us your catalogue together with detailed quotations?

请寄样品目录单及详细价格单好吗?

Would you inform us of the prices at which you can supply?

请告之你方能出示的价格好吗?

Would you please give me an indication of the price? 请你们提出一个估计价格好吗?

7. May I…? ― 我可以……吗?

May I know the main line you deal in?

请问你方主要经营哪些种类商品?

May I have a price list with specifications? 能给我一份注有货物规格的价格单吗?

May I take the catalogue back with me so that I may be able to look into it more closely?

请问我能否把目录单带回去进一步研究一下?

8. We’d like to … ― 我们想……

We’d like to know your availability and conditions of sale of this line.

我们想了解一下贵方在这方面的供货能力及销售条件。

We’d like to have your lowest quotations CIF Seattle.

我们希望你报西雅图 CIF 最低价。

We’d like to place a large order with you if the price is favourable.

若贵方价格优惠，我方可以向你方大量订货。

9. Could you…? ― 你们能……吗?

Could you make offers for the items listed in your catalog.

目录中所列的商品你们能报价吗?

Could you tell me the prices of these goods? 你们能报一下这些产品的价格吗?

Could you give us an indication of your price? 请你们先提出一个估计价格好吗/

Could you give us some idea about your prices? 请你们介绍一下你方的价格好吗?

外贸函电常用回复范文模板第29篇

同意修改付款条件

Dear Sir or Madam:

We thank you for your letter dated 6 June and are pleased to acknowledge your order No. 463 of the same date for ceramic tiles.

The modified terms of payment you propose are quite acceptable and a telex has been dispatched to you to this effect.

All the items in your order can be supplied from stock and will be packed and shipped immediately upon the remittance by telegraphic transfer being received.

The following documents will be air mailed to you immediately after shipment is made:

1. Bill of lading in duplicate

2. Invoice, FOB Shanghai in triplicate

3. Guarantee of quality

We will, of course, notify you by telex as soon as your order is shipped.

You can rely on us to give prompt attention to this and any future orders you may place with us.

Yours sincerely,

Hillary

就要求以承兑交单付款作答复

Dear Sir or Madam:

Thank you for your request for a trial delivery of ceramic resistors but regret to say that we cannot agree to your proposal.

As an exception, the best we can do for the trial delivery is to offer you direct payment at sight terms.

If you accept our proposal, you run very little risk, since our brand products are well known for the quality, attractive design and reasonable price. Our lines sell very well all over the world and have done so for the last 30 years. We do not think you will have any difficulty in achieving a satisfactory performance with this item.

If you find our proposal acceptable, please let us know and we can then expedite the transaction.

Yours sincerely,

Hillary

要求开立信用状

Dear Sir or Madam:

This is in regards to your order for 5,000widgets and our sales confirmation No. 341. We would like to remind you that the delivery date is approaching and we have not yet received the covering letter of credit.

We would be grateful if you would expedite the establishment of the L/C so that we can ship the order on time. In order to avoid any further delay, please make sure that the L/C instructions are in precise accordance with the terms of the contract.

We look forward to receiving your response at an early date.

Yours sincerely,

Hillary

修改信用状

Dear Sir or Madam:

Your letter of credit issued by the Royal Bank of Canada has arrived.

Upon further examination, we have found that transshipment and partial shipment are not allowed.

As direct sailings to Portugal are infrequent, we have to transshipment may be necessary. With regard to partial shipment, it would speed matters up if we have in stock instead of waiting for the whole shipment to be completed.

With this in mind, I send you a letter today asking for the letter of credit to be amended to read “part shipment and transshipment allowed”.

I trust this amendment will meet your approval and you will send e-mail to us that effect without delay.

Yours sincerely,

Hillary

延长信用状期限

Dear Sir or Madam:

Thank you for your letter of credit covering your order for 10,000 widgets.

We regret to say that, owing to a delay on the part of our suppliers, we will not be able to get the shipment ready before the end of this month. We faxed you earlier today to that effect.

We expect that the consignment will be ready for shipment in the early part of August. We are arranging to ship it on the Great Wall-sailing from Shanghai on 7 August.

We are looking forward to receiving your faxed extension to the letter of credit so that we can effect shipment of the goods.

We send our sincere apologies for the delay and trust that it will not inconvenience you.

Yours sincerely,

Hillary

请示提供信用资料

Dear Sir or Madam:

Thank you for you interest in our products. We hope the samples we sent you on 5 February were up to your expectations.

We would like to sort out the credit formalities as soon as possible possible so that we can begin trading. Could you provide us that we can begin trading. Could you provide us with the requisite financial information so that we can open your new account immediately?

Please include a recent financial statement, the name of your bank and references,together with any other relevant credit details. The information you provide will, of course, be held in the strictest confidence.

We look forward to a long and prosperous relationship with your company.

Yours sincerely,

Hillary

拒绝赊销

Dear Sir or Madam:

Thank you for your order No. 6565 dated 1 July for 100widgets.

I regret to say that our records show that we do not have sufficient letter of credit. We can fulfill your order only upon the receipt of a confirmed, irrevocable letter of credit.

We are sorry for the delay and await your instructions.

Yours sincerely,

Hillary

外贸函电常用回复范文模板第30篇

Dear Mr/Ms,

Thank you for your letter of September shall be very pleased to see you and discuss your new monitor, but October 6 is not suitable. We will be happy to meet with you at 9:30 . on Wednesday, October 7, if the time is convenient for you.

We look forward to meeting you.

Yours faithfully

尊敬的先生/小姐

我们将很高兴与您会面并与您商谈新的显示器，但10月6日不太合适。如方便的话，我们愿在10月7日与您会面。

期待与您见面。

您诚挚的

外贸函电常用回复范文模板第31篇

Dear Edison Bonilla,

How are you? Thanks a lot for your mail and your trust on us.

I noted that you are interested in our products with item BL-88, I think you got the size and specifications from the details from price of it is enclosed. Please check. As usual,we use the T/T as our minimum order quantity is separately enclosed our full e-catalogue. Please feel free to ask me,if you have any more question./I kook forward to hearing from you. / I can send samples to you, if you reply to me/I can do for you some special samples, if you reply to me /

Yours,sincere

Star Cheng

Company: Shenzhen Qkie Electronic CO., LTD

Cuntry:China

Add:5/f,Building A,Xixiang haoye Technology park,Fuyong Town,Baoan District,ShenZhen City,China

Tel: 86-755-2751 2960

Cel:+86 13249854876

Fax: 86-755-2751 6546

Gmail:qkiewireless@

Website:.cn

建立业务关系

Dear Sir or Madam:

A few months ago we had the opportunity to see a display of your productds at the Guangzhou International Trade Center ,and we were most impressed by the quaity and low prices.

We should like to offer you our service as a trading firm ,and would mention that we are experienced importers of our country ,and are enjoying a good reputation all over the world.

In addition ,we operate our own advertising agency ,and we can use the latest marketing procedures quite will be sure of your sales if you would allow us to promote sales of your products througout China .

Your early reply will be highly appreciated.

Yours faithfully,

1. we are one of the largest importers of ….in…and shall be pleased to establish business relations with you.

2. we enclose a copy of our catalogue for your reference and hope that you would contact us if any item is of interest to you.

3. we ,therfore,take pleasure in informing you that we are an enterprise

manufacturing shirts.开发信

4. the products manufactured here have been proved by a scrupulous test to be sound.严格的质检认证

5. Enclosed are a brochure and a copy of our price list to give you a general idea of our products available.寄手册

6. We are sending you separately our pattern-book with the price list.随函附寄

are confident that you can do some profitable business.相信贵方可以获利。

would like to enter into direct business relations with you on the basis of equality ,mutual benefit and exchange what one has for what one need.平等互利的基础上

t remember to tell you then Mexican market is very competitive 市场竞争激烈

10. The designs and colors of all products will almost exactly match your needs询问详细信息

包装和唛头

1. We want you pack the tins in cartons ,each containing 12

tins,separated by corrugated paper dividers.

2. We trust that you will give special care to the parking in order to

avoid damage in transit.

3. Each case should be marked with the following: name of the

commodity, quantity, country of origin, etc.

4. We can do exactly according to your packing instructions. 支付货款

1>Dear Sir or Madam:

We are writing to refer you to our letter dated Jan 11,, in which we confirmed the acceptance of your order NO . that letter,we promised that the shipment would be made by the end of March subject to your L/C reaching here by the end of January.

However until now we haven’t received your L/ you please promptly instruct your banker to open an irrevocable L/C at sight in our favor without further delay so that we can arrange for prompt shipment?If your L/C cant reach us within 10 days ,we are afraid that we may be able to ship the order as instructed.

We are looking forward to receiving your early reply.

2>Dear Sir or Madam:

I have received your letter to tell you that I have today through the National Bank established the confirmed,irrevocable Letter of Credit in your favor for the amount of Euro 62,000 payable by sight draft accompanied by a full set of the shipping documents.

Hi Mike,

Samples received and already passed to vendor. The material was PP, not ABS. Offer sheet is preparing and will be sent to you soon. By the way, raw material increased these days, pls make a decision quickly to go ahead after price confirmed. We'll arrange the mass production asap.

Thanks and best regards,

4.开发信RE:the SECRET how to reduce mouse cost

Good Qkie electronic technology Co.,ltd trading here, exporting MOUSE / KEYBOARD with good quality and low price in US. We are pleased to enclose you our ENTERPRISE CULTURE,pls kindly check. Call me, let's talk details.

BR,

Star

Company: Shenzhen Qkie Electronic CO., LTD

Cuntry:China

Add:5/f,Building A,Xixiang haoye Technology park,Fuyong Town,Baoan District,ShenZhen City,China

Tel: 86-755-2751 2960

Cel:+86 13249854876

Fax: 86-755-2751 6546

Gmail:qkiewireless@

Website:.cn

各种询盘回复范本

高效回盘5大要诀

及时：接到买家询盘，要给予及时反馈，确保询盘回复有效性。通常在1小时内完成回询盘，订单生成的率高达70%，回时间超过10小时，会大大降低订单生成率。

专业：卖家应具备丰富的行业知识，对于客户关于产品方面询问，能够给予专业解答。

准确：要将回复信写得很清楚，首先要正确理解买家来函的准确意思，如有不清楚的地方，则应立即去函向客户询问了解，切忌一知半解。

具体：尽量一次性多传达自己的意思，以免来回沟通错过了商机。

格式：格式一般分为称呼、正文、敬祝语、落款几个部分，语言简洁准确，避免出现语法和拼写的错误。鉴于东西方文化的差异建议回答卖家问题直截了当，一般疑问句建议先回答yes或者no，然后再补充自己需要说明的。回盘参考模版

不同状态下订单，回复询盘的方式和技巧各有不同。下面将订单状态大致分为一下几类：

1、未付款询盘回复：

第一主动出击，当买家下单后应及时主动与买家联系，联系内容可以按照先后顺序包括为打招呼，对产品进一步的介绍，并告知请付款以及时查看库存备货，尽快发货。下面一个不错的回复：

Dear XXX,

we have got your order of......

The bag you order is one of the hot items from my store and it is made of high quality leather. But the order seems unpaid. If there's anything I can help with the price or size etc.

When the payment is finish, I can stock up the item and get it ready for shipping.

If any further questions, please feel free to contact with us.

Thanks

Best Regards

2、已付款订单的回复：主要内容包括确认产品的规格，尺码等等具体事宜，表现卖家的专业性下面是一个不错的例子：

Dear XXX,

I am very glad to hear from you. The biggest size we have is 39. And this shoes is little bigger in size. So I think 39 will fit.

If you have any other questions, Please feel free let me know.

We are looking forward to getting your early reply.

Best Regards

3、发货后的回复：

从货物离开中国海关至买家收到货物建议每个阶段卖家都给买家发一封邮件通知买家，直到买家收到货为止。因为买家付款后都急于收到货物，而邮寄过程一般又是5-10天不确定的，因此这样随时通知买家货物状态一是表现自己商业城信度二是及时的沟通能让买家不再急切询问。

A、告诉买家订单详情

Dear Customer，

The item you order is already shipped and the tracking number is XXXXX

The mail status is as follows:

SHANGHAI

Dispatch from Sorting Center

This is the status of your order. You will get it soon.

Thanks for your support and understanding.

B、询问是否收到货物

Dear customer,

EMS tracking information(EMS网站查询)

This is the status showing on EMS. Have you already got the items? If you have got the items, please let me know.

Thanks

4、客户投诉产品质量有问题

Dear customer,

I received the boots but I can't sell them because the Gucci box was ripped up if you can't secure the packages better than that then you will not be hearing from me again!

Dear friend,

Best Regards

5、订单完成

Dear customer,

I am very happy to see that you have received the items. Thanks for your support. I hope you satisfy with the item and looking forward to do more business in the future with you.

Thanks

Best Regards

6、提醒买家给自己留评价，这是在交易结束后很重要的一个环节

Thanks for your continuous support to our store, and we are

improving ourselves from service, quality, sourcing and so on.

it would be appreciated if you can leave us a positive feedback ,it's a great encouragement to us，if there's anything I can help with ,don't hesitate to tell me .

Best wishes

7、折扣

Dear xxx,

Thanks for your message.

Well, if you buy the 2 items, we can offer you a GBP discount. Once we confirm your payment, we will post the item for you in time.

Please feel free to contact us if you have any further question.

Thanks & Best regards!

8、常见问题回复

A、推广新产品，采购季节期间根据自己的经验，可给买家推荐自己热销的产品。

Hi there,

As Christmas is coming, we found hair straightened has a large

potential market. Many customers bought them for resale on DHgate or in their retail store because it's a high profit margin have a wide range of GHD mk4 STRAIGHTER products on sell as well. Please click the following link to check them out. If you have more than 10 pieces in one order we can help you get a wholesale price. Thanks.

Regards

B、货物断货，货物偶尔的断货只要认真解释一下，买家一般能够理解，最好的办法是告诉买家自己会积极尽量帮他找到库存，同时向他介绍类似的款式供其选择。

We are really sorry that the bag you order is out of stock at the moment. I will contact the factory to see when they are going to be available again. I would like to recommend you some other pretty bags which have the same style. Hope you like them as well. You can click on the following link to check them out.

If there's anything I can help with, Please feel free to contact .

Regards

C、改完价格再次催款，很多情况买家下单后觉得运费过高，不愿意付款希望卖家能够给与折扣，下面的回复可以借鉴一下：

Hi there,

We already reset the price for you. I give you another 10% discount on top of the original shipping price. Because the price we offer is lower than the market price and as you know the shipping cost is really high, we do not make much profit from this product. Hope you are happy with it.

IF any further questions, please feel free to contact us.

Regards

D、大量订购询问价格，大量订单询盘买家若是赶上采购季节应该是很有诚意的买家，对他们的回复要详尽一些，内容一般包括样品的价格，采购量和相应的价格，这个报价建议是包括运费的，给买家感觉是给他的一个优惠。

Hi there,

Thanks for your inquiry, and we really want to do more business with you, and I think it is the best way to place an sample order which is 45 USD shipping included, If 100 pieces in one order, we can offer you the bulk price which is USD/piece. I am looking forward to your reply.

Regards

外贸函电常用回复范文模板第32篇

一、买家询盘为泛问所有产品

询盘格式通常如下：

We are interested in all your products, could you please send us more information and samples about your products and price list?

可参考如下模板回复：

DearSir/ Madam,

Thanks for your inquiry at .

We are professional supplier for plush toys at competitive price, located in Nanjing City, Jiangsu Province. Here is the attachment with some pictures of our products that may suit your requirements, for more, please check our website, and select the products that you’re interested in.

We have great interest in developing business with you, should you have any inquiries or comments, we would be glad to talk in details through MSN：XXX mails or any way you like.

(附件内容可挑选一些公司主打产品)

客户泛泛咨询时，往往真实购买意图一般，除非其正好需要/感兴趣您现在的产品或您挑选出的主打产品。对能给予继续回复的客户应继续重点追踪，没有回复的客户则可以考虑不必花费大量时间追踪。

二、买家询盘为针对公司具体产品发的询价

此类询价目标性较强，真实有效性较高，需重点跟进。已经根据买家询盘内容做出了具体回复，并同时报了价格，但买家没有再发邮件过来。

建议可发以下类似邮件提醒买家：

DearSir/ Madam,

Good morning!

For several days no news from you, my friend. Now I am writing for reminding you about our offer for item of XXX dated XXX according to your relativeinquiry at . Have you got (or checked) the prices or not? Any comments by return will be much appreciated. (可根据客户要求的产品加上自己产品的特色)It will be our big pleasure if we have opportunities tobe on service of you in near future.

Looking forward to your prompt response.

(可将第一次发给客户的邮件内容附在邮件下方以提醒买家第一次邮件回复内容。)

若过段时间，买家还是没有回复邮件，建议可再发如下类似邮件再次追踪：

DearSir/ Madam,

How are you? Hope everything is ok with you all along.

Now I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with competitive prices as per your request.

By the way, how about your order (or business) with item XXX? If still pending,I would like to offer our latest prices to promote an opportunity to cooperatewith each other.

如果连续三封邮件发出去之后买家仍然无动于衷，基本证明买家可能对您产品/价格不感兴趣或者由于其他原因暂时不需要您的产品，我们应暂时搁置，将时间用在继续寻找新的目标客户上。

当然也有很多非常好的买家会被您的毅力感动，回复告诉您一些关于产品进展的情况，我们千万不可急于求成，而应按照客户的提示有针对性得去保持追踪。

以下为几种经常收到的买家回复：

1、客户收到跟进邮件后，如果觉得还没有对我们产品有需求的话，他/她一般都会说以后联系，不管怎样，能让客户回复已经不错了，说明以后还是有机会的：

Dear，

I’m doing fine, thanks for your information.

I’m still in the planning of building my new house, due to the work constrain Idecided to delay it first.

Anyway I will contact you once I decided. Thanks!

2、收邮件的人不是公司决策者

Dear，

Thank you! I received your email and I sent it to my boss. He didn't tell me anything just now.

I will contact you soon once got any news.

3、告诉您不及时回复邮件的原因

Dear，

I receive more than 10 offers every day and it will take me some times to look into each and every offers. I will contact you in the future if you are in ourselection of companies.

Many thanks for your co-operation.

跟进技巧：这类客户建议可通过发新产品介绍或者新报价的方式来保持联系，相信时间久了成为您客户的可能性还是比较大的。至少让买家对您留有印象，即使暂时不需要您的产品，日后有需要的时候也会首先想到您。

4、可能暂时不需要您的产品，但会问其他产品或者详细咨询一些与产品相关的问题，如：

Dear，

Please excuse the delay in my reply.

I have been so busy searching through all the mails, concerning the plush toys project.

May I ask you, where you purchase your soft fabric for the toys? We have acustomer who is interested in this subject.

In the coming days, I will reply concerning some samples.

跟进技巧：这样的客户就要根据公司的实际情况来回复了，建议不管能否帮得上忙都能给些回复和建议，暂时不能成为客户也可以先做朋友嘛，至少他问的是与您产品相关的问题，中国有句俗话“多个朋友多条财路”，特别是生意上的朋友!

5、想借机刺探军情的

Dear，

Sorry for the late reply. I will get back with you later.

I am very busy at the moment. If you have US customer as reference, that would help a lot.

I am not here to steal information. We use reference in US to generate trust,just like you have “connections” (friends) among Chinese.

跟进技巧：

应对这样的买家，如果公司在US地区有关系较好，规模较大的老客户，不妨挑选两个介绍给他/她，这样很能显示您的实力。但回复之前还是应根据公司具体产品在这个地区的推广情况来做妥当回复，站在买家立场多思考其询问的真正目的，一般简单告知公司名称即可，谨慎透露对方联系方式。

如果在US地区没有客户，可以多介绍一些其他国家的客户来显示公司实力，同时向买家暗示我们在US地区还没有合作伙伴，如果您和我合作，将会帮助您开发整个US市场。

6、讨价还价

Dear，

Thanks for your reply, I have received your quote and I am currently looking through all of the quotations that I have received. Currently your prices aren't the best but your products are very good. If you could make your prices morecompetitive I am sure we would be putting an order in with you very soon.

跟进技巧：可根据具体价格情况回复客户，或通过询问客户订单量大小来做可能范围内的让步。

总结：

做外贸要有耐性，对于外贸询盘要保持跟进。由于客户每天都会收到很多邮件，如果我们不及时跟进，往往买家就会忽略我们，所以应该积极采取跟进措施。

外贸函电常用回复范文模板第33篇

可以针对首次询盘，需求明确，要求报价的客户。

Dear Mr. Muller:

Thank you for the letter of (date) enquiring price for our boy‘s t-shirt.

To close our deal , we offer you firm C&F Limassol USD ___/pc. Payment by irrevocable L/C to reach us one month before the time of shipment. This offer is subject to your reply reaching us before (date). Please refer to the attached files for packing and product specification info.

We allow a discount of 5% if your order e_ceeds USD 5,000. And there has been a heavy demand for our t-shirt and our factory is fully committed right now.

Therefore, at the most competitive price we offer, we hope to receive your reply with

questions if any or an order soon.

Best regards

Amy

可以针对首次询盘，需求明确，要求报价的客户。

Dear Johnson，

We are so glad to know you are interested in our product , series and very glad to enter into business relationship with you.

As Australia is our important strategic market, and in order to help us both to push sales here, our company prefer to offer you the above “cost” price to hit your target.

Hope so competitive price can help you get your market soon .

By the way, could you pls tell us which color you like most and what kind of packing way you prefer?

Your prompt reply will be highly appreciated.

Best regards

Amy

外贸函电常用回复范文模板第34篇

回复询盘告知无货

Referring to your letter of 5 June, we very much regret that we are unable to make you an offer for the goods you demand. The reason is that the product you need has been out of stock. What’s more our manufacturers have declined orders because of shortage of raw materials.

We shall, however, file your inquiry and cable you our offers as soon as we have got supplies.

我方已将贵方询函备案，一经有货，我方将以电报报盘。

回复询盘，量大折价

We are pleased to receive your letter of 5 July and enclose our catalogue and price list. Also by separate post we are sending you the samples of our products. Our catalogue contains items and their specifications of our supplies. Through comparing our prices with those of other suppliers, you will appreciate the moderate prices of ours. For a total purchase of not less than 100,000 and not more than 200,000 American dollars, we would allow a discount of 10% and for a purchase larger than 200,000 American dollars, we would allow a 20% special discount.

很高兴收到贵公司7月5日来函。现寄上产品目录与价目表。同时另封寄去样品，请查收。

所寄产品目录包括本公司产品的品名、规格。与其他厂商的价格比较，我方的报价定会使贵方满意。

凡总定购量超过100,000美元但不足200,000美元者，我方将给予10%的折扣;凡总定购量超过200,000美元者，我方将给予20%的折扣。

如何追问买方意见

如何询问参展条件

From yesterday’s Morning Paper we have learned that you are now taking applications from exhibitors for the 2000 Canton Fair. We hope you would send us a copy of detailed conditions for application, such as size of each booth, fees for rent, and time schedule for moving in, etc., as well as the time limit for application.

从昨天《晨报》上获悉，贵单位正在征集“20 广交会 ”的参展申请。希望贵方能将展位大孝租用展位价格、进场时间、最迟申请日期等详细情况通知我方。

外贸函电常用回复范文模板第35篇

外贸函电的规范与否直接影响到客户对公司的印象，对于外贸人员来说，每天写外贸函电，回复函电。你的函电是否规范呢? 把直接的函电于下文对照看看。。。

说明涨价原因

Dear Sir or Madam:

Enclosed is our new price list which will come into effect the end of this month. You will see that we have increased our prices on most models. We have, however, refrained from doing so on some models of which we hold large stocks. The explanation for our increased prices stems from the fact that we are now paying 10% more for our raw materials than we were paying last year, along with some of our subcontractors having raised their prices as much as 15%.

As you know, we take great pride in our product an dare proud of the reputation for quality and dependability we have built over 15years. We will not compromise that reputation because of raising costs. We have, therefore, decided to raise the price of some of our products.

We hope you will understand our position and look forward to your cooperation.

With best regards,

Hillary

说服买家涨价之前下单

Dear Sir or Madam:

This is regarding our quotation dated 2 November, and our mail offer dated 8 November concerning the supply of widgets(小机具).We are prepared to keep our offer open until the end of this month.

For your information, the market is firm and growing. There is very little likelihood of any significant change in the visible future. As this product is in great demand and the supply is limited, to secure your order, we would recommend that you accept this offer without delay.

Yours sincerely,

Hillary

对价格作出让步

Dear Sir or Madam:

Thank you for your mail. We are disappointed to hear that our price for your required product is too high for your acceptance. You mentioned that Japanese goods are being offered to you at a price approximately 8% lower than our quote.

We accept your position, but we are of the opinion that the quality of the other makes does not measure up to that of our products. Although we are keen to do business with you, we regret that we cannot accept your counter offer.

We do want to try and work with you, and meet your request, but the best we can do is to reduce our previous quotation by 3%.We hope that this will meet your approval.

We look forward to hearing from you.

With best regards,

Hillary

答复在30日有效期的信用状付款的建议

Dear Sir or Madam:

Thank you for your order of 500b/w TV sets by your letter dated 17 July.

We have considered your proposal to pay by a 30-day letter of credit. We do not usually accept time credit; however, in view of our long and mutually beneficial relationship, we are willing to make an exception this time.

I must stress that this departure from our usual practice relates to this transaction only. This one-time accommodation does not set a precedent for future transactions.

I am enclosing our sales contract covering the order. I would be grateful if you would follow the usual procedure.

Yours sincerely,

Hillary

答复直接付款的要求

Dear Sir or Madam:

Thank you for your letter dated 2 October requesting payment against documents for contracts and 483.

We are pleased to say that we agree to your request. We wish, however, to make it clear that in our future transactions, involved for each transaction is less than US$5,000 or the equivalent in Renminbi. Should the amount exceed that figure, payment by letter of credit will be required.

We would like to say that this exception is allowed only in light of our long and mutually beneficial association.

Yours sincerely,

Hillary

外贸函电常用回复范文模板第36篇

未付款询盘回复：

Dear ___,

we have got your order of......

The bag you order is one of the hot items from my store and it is made of high quality leather. But the order seems unpaid. If there's anything I can help with the price or size etc.

When the payment is finish, I can stock up the item and get it ready for shipping.

If any further questions, please feel free to contact with us.

Thanks

Best Regards

已付款订单的回复：

Dear ___,

I am very glad to hear from you. The biggest size we have is 39. And this shoes is little bigger in size. So I think 39 will fit.

If you have any other questions, Please feel free let me know.

We are looking forward to getting your early reply.

Best Regards

客户投诉产品质量有问题

Dear customer,

I received the boots but I can't sell them because the Gucci bo_ was ripped up if you can't secure the packages better than that then you will not be hearing from me again!

Dear friend,

Best Regards

订单完成

Dear customer,

I am very happy to see that you have received the items. Thanks for your support. I hope you satisfy with the item and looking forward to do more business in the future with you.

Thanks

Best Regards

外贸函电常用回复范文模板第37篇

如何表达在涨价前订货

Thank you for your letter of October 10 for business copiers. We are now sending you our price-list and catalog of the newest types that are under production and we can supply at once from stock.

感谢贵方10月10日关于商用复印机的询函。现随函奉送本公司正在生产的、并有现货供应的最新型号的产品清单和价目表。

我方想告诉贵方，自下半年以来，复印机的零、部件价格一直不断增长。尽管我方尽量压低报价，但恐怕有此余地的时间不会太久。因此，建议贵方在零、部件再次涨价，并不可避免地引起成品涨价之前便向我方订货。

要求及时供货

获悉贵公司为“白虎牌领带”的代理商。兹附上1000打白虎牌领带订单一份。

请注意，由于圣诞节在即，本公司急需这批货物。如果贵公司能够及时供应时令货品，而且价格公道，我方将继续订货。

此票订单之货款，待确认贵方已于12月1日前发货之后，本公司即向贵公司开出见票即付的信用证。

要求代理商报价

We have read in China Daily that you are the exclusive agent for Hi-Fi Corporation of Africa and Asia. Would you please send us price-lists and catalogues of all the Hi-Fi wireless products and terms of payment. Please advise if you would grant special terms for an annual trade over 1 million . dollars. A visit of your representative would be appreciated. Perhaps he could bring the newest samples of the 999 hand phone, an item of growing interest here.

我方从《中国日报》上获知，贵公司为高保真公司在非洲和亚洲的独家代理商。

请惠送该公司所有无线通讯产品的目录、价目表及付款条件，并请告知，如果每年交易额达100万美元以上，是否可获得特别条件。

敬请贵方派代表来与我们洽谈，并携带最新999型手机样品，该产品在此地销路看好。

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